Rachelle Melson
Johnsons Supermarkets
Rainbow City,AL
3
years of professional experience
Dynamic leader with expertise in customer service and operations management, honed at Food City Supermarkets. Proven track record in enhancing checkout efficiency and reducing wait times by 20%. Skilled in employee supervision and cash handling, fostering a collaborative team environment while driving performance improvements and ensuring compliance with company standards.
Work History
Front End Manager
1 Year 6 Months- Supervised front-end operations, ensuring efficient customer service and store presentation.
- Trained staff on cash register procedures and customer interaction techniques.
- Implemented inventory management processes to optimize product availability.
- Monitored daily sales transactions for accuracy and compliance with policies.
- Developed scheduling strategies to enhance team productivity during peak hours.
- Collaborated with management to identify areas for process improvement in checkout efficiency.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Mentored new employees, fostering a culture of teamwork and accountability in the front end department.
- Monitored cash drawers in Number checkout stations to verify adequate cash supply.
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
- Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
- Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Food Service Worker
2 Months- Prepared and served food items in compliance with health and safety regulations.
- Operated kitchen equipment efficiently to support daily food service operations.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness of work areas to ensure sanitary conditions for food preparation.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Collaborated with team members to streamline service processes during peak hours.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Developed and maintained positive relationships with customers to enhance service.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
- Cross-trained in other kitchen positions to support staff and meet customer needs and demands.
- Greeted customers and answered inquiries regarding menu items and specials.
Cashier Team Lead
6 Months- Supervised cashier team, ensuring efficient service and adherence to company policies.
- Trained new cashiers on register operations and customer service best practices.
- Monitored cash handling procedures, maintaining accuracy and compliance with financial protocols.
- Resolved customer inquiries and complaints, enhancing overall shopping experience.
- Collaborated with management to optimize checkout processes and reduce wait times.
- Assisted customers by answering questions and fulfilling requests.
- Led team meetings to communicate updates, share best practices, and foster teamwork.
Education
Case Act - Drugs Alcohol Addiction Services
Skills
Customer service
Employee supervision
Staff supervision
Performance improvements
Operations management
Workflow optimization
Cash handling
Training and mentoring
Cash register operation
Accomplishments
Nominated twice for employee of the month
Timeline
Food Service Worker
Johnsons Supermarkets
04.2026 - 06.2026Read More
Cashier Team Lead
Walmart
08.2025 - 02.2026Read More
Front End Manager
Food City Supermarkets
12.2022 - 06.2024Read More
Health Associations
Case Act from Drugs Alcohol Addiction Services
Read More