RACHELLE NICHOLS
BAYTOWN,TX
Summary
Results-oriented Assistant Store Manager skilled in enhancing store operations and customer service. Leverages conflict resolution and employee training expertise to elevate service standards and compliance with operational regulations. Proven ability to streamline inventory management and foster team development for business growth.
Overview
20
20
years of professional experience
Work History
Assistant Store Manager
Denny's
, Texas
04.2019 - Current
- Directed daily store operations while ensuring compliance with company policies and safety regulations.
- Supervised team members, providing ongoing training to enhance service standards and improve customer satisfaction.
- Executed cash handling processes and reconciled discrepancies for precise transaction records.
- Spearheaded merchandising initiatives, optimizing product placement to drive sales and enhance customer engagement.
- Streamlined inventory management practices, overseeing stock organization for efficiency.
- Monitored employee performance, delivering constructive feedback to foster professional growth.
- Created staff schedules, assigning roles according to individual strengths for enhanced service outcomes.
- Addressed customer inquiries and complaints effectively to boost guest experience.
cook
Eagle Point Recreational Center
Mont Belvieu, Texas
11.2013 - 04.2015
- Prepared dishes in fast-paced environments while maintaining high customer satisfaction rates.
- Ensured cleanliness and organization of kitchen areas, supporting meal preparation according to established guidelines.
- Trained new staff on preparation techniques and safety protocols, building a knowledgeable and competent team.
- Monitored inventory levels, assisting with supply orders to maintain stock.
- Operated grills, fryers, and ovens safely to uphold quality cooking standards.
- Enforced sanitation practices to prevent food spoilage or contamination consistently.
- Coordinated with team members for efficient meal service during events, enhancing guest satisfaction.
Staff Member
The Aquarium
Kemah, Texas
05.2013 - 02.2014
- Collaborated with team members to ensure timely food service during peak hours, improving overall customer satisfaction.
- Maintained cleanliness and sanitation standards across kitchen environments.
- Prepared ingredients and organized kitchen stations, enhancing efficiency in meal preparation.
- Replenished kitchen supplies, ensuring compliance with health guidelines and supporting continuous kitchen operations.
- Cleaned and sanitized work surfaces, equipment, utensils, and dishes.
- Followed safety protocols while operating kitchen equipment and tools.
cook
Denny's
Baytown, Texas
04.2006 - 10.2012
- Coordinated with team members to ensure timely meal service during events.
- Trained new staff on food preparation methods while enforcing safety protocols.
- Set up and executed initial prep work for soups, sauces, and salads efficiently.
- Prepared dishes consistently while maintaining high accuracy in serving identical items.
- Maintained cleanliness of kitchen areas and organized equipment to enhance workflow.
Education
High School Diploma -
Lee College
Baytown, TX05-2001
Skills
- Inventory management
- Sales transaction management
- Onboarding and training
- Conflict resolution methods
- Database management
- General problem-solving abilities
- Inventory shrinkage control
- Merchandising execution
- Customer support techniques
- Staff supervision
- Sales performance analysis
- Team leadership
- Incident reporting
- Hiring procedures and staff scheduling
Timeline
Assistant Store Manager
Denny's
04.2019 - Current
cook
Eagle Point Recreational Center
11.2013 - 04.2015
Staff Member
The Aquarium
05.2013 - 02.2014
cook
Denny's
04.2006 - 10.2012
High School Diploma -
Lee College