Rachelle Parsons-Colbourne
91 Heron Lane, Bronx
Summary
Experienced Director of Clinical Systems with a proven track record of over 29 years in healthcare IT, with expertise in problem-solving, end-user support, and system troubleshooting. Highly driven, organized, and with a strong work ethic. Adept at working alone and in a team environment.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director of Clinical Systems/IT
One Brooklyn Health
Brooklyn
07.2007 - 01.2026
- Engaged with end users to collect system requirements and feedback.
- Monitored and updated the Interface Error Queue – ECG/OB Ultrasound from Infinitt.
- Monitored and updated the inactive inpatient procedures work queue.
- Part of the team to implement AI Draft Hospital Course Notes and AI Inpatient Insight Summaries in Epic.
- Participated in Epic and Meditech upgrades and enhancements.
- Created new and modified existing order sets in Epic.
- Updated preference lists in Epic with the new 2026 CDM codes.
- Reported on job progress and problems to superiors and end users.
- Created end-user access to Meditech and Dr. First Backline.
- Monitored background jobs in Meditech.
- Provided on-call support.
- Provided support for the lab department, such as creating new tests and modifying existing tests in Meditech.
- Interfaced new lab instruments in Meditech.
- Implemented and monitored the ECLRS interface in Meditech.
- Monitored the LabCorp interface in Meditech.
- Implemented and supported other Meditech applications, such as Radiology, EDM, CPOE, eMar/BMV, physician documentation, nursing, registration/ADT, and scheduling.
- Credential Office Administrator for Dr. First, EPCS software.
Senior Systems Analyst/IT
Interfaith Medical Center
Brooklyn
09.2003 - 07.2007
- Provided user support, troubleshot system issues, and escalated when appropriate.
- Provided system support during go-live and post-go-live transition.
- Performed QA tests during database customization as they related to Reg/ADT.
- Trained users on system functionality, and created training manuals.
- Met with user departments to determine application needs.
- Performed system administrative responsibilities, such as defining devices and printers.
- Conducted database rolls to the production system.
- Performed quarterly Medi-Span pharmacy loads.
- Performed yearly ICD-9 and CPT code file loads.
- Maintained insurance and financial class tables.
Systems Analyst/IT
Interfaith Medical Center
Brooklyn
12.1997 - 09.2003
- Provided clinical user support and training for all hospital personnel for the HDS system.
- Created user accounts and passwords for all hospital staff.
- Assisted in QA testing of the system prior to go-live.
- Participated in the workflow analysis, data collection, database building, and maintenance.
- Analyzed and troubleshot Reg/ADT interface issues.
- Implemented contingency procedures during system downtime for the Reg/ADT module.
Education
BBA - Computer Based Information Systems
Howard University
Washington, District of Columbia, DC01-1986
Skills
- Problem solving
- End-user support
- Customer service
- System troubleshooting
- Strong analytical skills
- Team collaboration
- Multitasking and organization
- Effective communication
- EMR Systems (Epic, Meditech, Quadramed/Misys)
Certification
Epic Certifications: EpicCare Inpatient Procedure Orders/Epic Bugsy Infection Control
Timeline
Director of Clinical Systems/IT
One Brooklyn Health
07.2007 - 01.2026
Senior Systems Analyst/IT
Interfaith Medical Center
09.2003 - 07.2007
Systems Analyst/IT
Interfaith Medical Center
12.1997 - 09.2003
BBA - Computer Based Information Systems
Howard University