Rachelle REAUME
Port Angeles
Summary
Dedicated care coordinator with proven expertise in optimizing workflows and enhancing patient advocacy. Strong communication skills and relationship-building abilities ensure effective collaboration for improved health outcomes.
Overview
2027
2027
years of professional experience
Work History
Care Coordinator
Assured Hospice
Port Angeles, WA
2024 - Current
- Assisted in scheduling new referrals and current patient schedules, optimizing resource allocation and workflow efficiency.
- Educated patients and families on hospice services, enhancing understanding of available resources.
- Facilitated training sessions for new staff on care coordination processes and best practices.
- Used company software and databases to maintain records of services performed and patient conditions.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Built strong relationships with clients and their families as well as field staff
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored, tracked, and conveyed important patient information to staff to help optimize treatment planning and care delivery.
- Developed and maintained strong relationships with patients and their families, providing emotional support and health education.
- Established and maintained effective communication with staff to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Discussed medical histories with patients in effort to provide most effective medical advice.
OBOT Program Coordinator
North Olympic Healthcare Network
Port Angeles, WA
10.2021 - 05.2024
- Coordinated program schedules and activities to optimize resource utilization.
- Developed and maintained relationships with community partners to enhance service delivery.
- Assisted in the implementation of health initiatives, ensuring compliance with organizational standards.
- Analyzed program data to identify trends and support evidence-based decision-making.
- Facilitated training sessions for staff on program protocols and best practices.
- Monitored project timelines and deliverables to ensure timely completion of objectives.
- Collaborated with cross-functional teams to streamline communication and improve workflow efficiency.
- Prepared reports on program outcomes to inform staff and drive continuous improvement efforts.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework. This includes a study with University Of Washington
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
- Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Cultivated a collaborative work culture by encouraging open communication channels among team members which led increased job satisfaction rates amongst employees.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered detailed program reports showcasing success and reach of initiatives.
- Improved team collaboration with establishment of regular coordination meetings and updates.
- Facilitated partnerships with local organizations to expand program offerings, broadening community impact.
- Strengthened internal communication with creation of shared online workspace, enhancing project coordination.
- Increased participant engagement by tailoring program content to meet diverse community needs.
- Enhanced community outreach by developing and implementing innovative marketing strategies.
- Achieved significant increases in program attendance by launching targeted outreach campaigns.
- Streamlined registration process for new programs, significantly reducing wait times and improving participant satisfaction.
- Coordinated with multiple departments to ensure seamless execution of events, leading to enhanced operational efficiency.
- Conducted thorough needs assessments to identify community requirements, shaping future program development.
- Collected, arranged, and input information into database system.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Conducted regular reviews of operations and identified areas for improvement.
New Patient Liasion/Patient Service Representative
North Olympic Healthcare Network
Port Angeles, WA
05.2018 - 10.2020
- Facilitated patient communication to enhance service delivery and satisfaction.
- Supported care coordination between patients and healthcare providers for seamless service access.
- Assisted patients in understanding treatment plans and navigating healthcare options.
- Streamlined appointment scheduling processes to reduce wait times and improve patient flow.
- Monitored feedback from patients to identify areas for service improvement.
- Collaborated with interdisciplinary teams to address patient concerns effectively and efficiently.
- Organized community outreach initiatives to promote health programs and increase patient engagement.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, ensuring confidentiality at all times.
- Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
- Coordinated special events for patients and their families, fostering a sense of community within the healthcare setting.
- Promoted patient advocacy by identifying barriers to care access and recommending appropriate resources or interventions.
- Provided emotional support to patients facing difficult diagnoses or life-altering medical conditions, offering compassion during vulnerable moments.
- Ensured positive patient experiences by maintaining a welcoming and supportive environment at the facility.
- Served as a primary point of contact for patients, addressing inquiries about medical services, insurance coverage, and appointment scheduling efficiently.
- Facilitated smooth admission and discharge processes for patients, ensuring seamless transitions throughout their healthcare journey.
- Evaluated feedback from both patients and staff members in order to identify areas requiring further attention or improvement efforts.
- Collaborated with interdisciplinary teams to optimize patient outcomes during their hospital stay.
- Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
- Assisted in the development of policies and procedures related to patient care and communication, helping to standardize practices across the organization.
- Assisted with the development of patient education materials to promote better understanding of treatment plans and options.
- Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Facilitated communication between patients and various departments and staff.
- Verified patient insurance eligibility and entered patient information into system.
- Delivered support to medical staff in completion of patient paperwork.
- Helped address client complaints through timely corrective actions and appropriate referrals.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
- Engaged with patients to provide critical information.
- Trained new staff on filing, phone etiquette and other office duties.
- Answered incoming calls, scheduled appointments and filed medical records.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Followed document protocols to safeguard confidentiality of patient records.
- Greeted and assisted patients with check-in procedures.
- Responded to inquiries by directing calls to appropriate personnel.
- Resolved customer complaints using established follow-up procedures.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Scheduled appointments efficiently using electronic health record (EHR) systems.
- Managed patient check-in and registration processes to enhance operational flow.
- Coordinated communication between patients and healthcare providers to ensure clarity of information.
- Assisted in maintaining accurate patient records, ensuring compliance with privacy regulations.
- Adapted quickly to changes in scheduling and patient needs, showcasing flexibility in a dynamic environment.
- Collaborated with team members to streamline administrative procedures for improved efficiency.
- Educated patients on available services and resources, fostering informed decision-making regarding healthcare options.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Managed patient registration process, confirming data accuracy and completeness.
- Used EPIC to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Assisted patients in filling out check-in and payment paperwork.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Entered patient demographic and insurance data into electronic medical record system.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Assisted with insurance verification tasks, ensuring accurate billing and timely reimbursement for services rendered.
- Took copayments and compiled daily financial records.
- Built and maintained positive working relationships with patients and staff.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
Accounting Clerk
Housing Authority of County of Clallam
Port Angeles, WA
01.2006 - 06.2011
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software systems.
- Assisted in monthly reconciliation of bank statements and ledgers.
- Collaborated with team members to streamline data entry processes.
- Supported audit preparations by organizing necessary documentation and reports.
- Responded to inquiries regarding billing discrepancies and payment statuses.
- Trained new staff on standard accounting procedures and software usage.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting department to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Improved cash flow management with diligent monitoring of incoming payments and timely collections followups.
- Demonstrated adaptability by learning new software tools and accounting practices, ensuring continued professional development and growth.
- Assisted in annual budget preparation, ensuring accurate data entry and analysis for informed decisionmaking.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Input financial data and produced reports using Lindsey software
- .
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Maintained excellent financial standings by working closely with Accountant to process business transactions.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Section 8 Specialist and Accounting Clerk
Housing Authority of County of Clallam
Port Angeles, WA
02.1996 - 02.2002
- Processed Section 8 applications ensuring compliance with federal regulations.
- Conducted eligibility assessments, determining applicant qualification for housing assistance programs.
- Provided guidance to clients on program requirements and available resources.
- Maintained accurate records in housing management software for efficient case tracking.
- Collaborated with community organizations to enhance support services for residents.
- Educated clients on tenant rights and responsibilities under Section 8 guidelines.
- Reviewed annual recertifications, ensuring timely processing and adherence to policies.
- Optimized resource allocation by accurately calculating rent adjustments based on family income changes.
- Provided comprehensive support services to tenants, including referrals to social service agencies when needed.
- Enhanced tenant satisfaction by efficiently processing Section 8 applications and addressing concerns promptly.
- Fostered a positive working environment within the Section 8 team through effective communication and collaboration strategies.
- Assisted in the development of policies and procedures for Section 8 program administration, improving overall efficiency.
- Streamlined communication between tenants and landlords through consistent follow-ups and proactive conflict resolution.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
- Assisted case managers with caseloads, allowing them to focus on addressing individual tenant needs effectively.
- Conducted thorough eligibility assessments to ensure accurate placement of families in suitable housing units.
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
- Coordinated move-in processes for new tenants, resulting in a smooth transition into their new homes.
- Strengthened relationships with local community organizations, enhancing referral networks for potential applicants.
- Collaborated with landlords to address property concerns, resulting in improved living conditions for tenants.
- Ensured timely communication of program updates to stakeholders through well-organized meetings and written correspondence.
- Assisted clients with completion of applications and paperwork.
- Interviewed applicants and explained scope of different available benefits.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Processed accounts payable and receivable transactions efficiently.
- Maintained accurate financial records using accounting software.
- Assisted in preparation of monthly financial reports for management review.
- Collaborated with team members to reconcile discrepancies in accounts.
- Supported budget tracking by entering and monitoring expenditures.
- Responded to inquiries from vendors and internal departments promptly.
- Trained new staff on accounting procedures and software utilization.
- Collaborated with other accounting staff to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Input financial data and produced reports using Lindsey software.
- Maintained excellent financial standings by working closely with Accounting department to process business transactions.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Maintained accounting records utilizing in-house and client systems.
- Input high volume of monthly invoices with consistent accuracy.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Managed accounts payable and receivables and payroll.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Supported audit preparations through meticulous documentation review and prompt response to auditor inquiries.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Identified and resolved internal accounting variances, promoting data accuracy.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Handled day-to-day accounting processes to drive financial accuracy.
- Matched purchase orders with invoices and recorded necessary information.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Inspected account books and recorded transactions.
- Entered figures using 10-key calculator to compute data quickly.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Presented audit findings to accounting manager after reviewing results and paperwork.
- Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Timeline
OBOT Program Coordinator
North Olympic Healthcare Network
10.2021 - 05.2024
New Patient Liasion/Patient Service Representative
North Olympic Healthcare Network
05.2018 - 10.2020
Accounting Clerk
Housing Authority of County of Clallam
01.2006 - 06.2011
Section 8 Specialist and Accounting Clerk
Housing Authority of County of Clallam
02.1996 - 02.2002
Care Coordinator
Assured Hospice
2024 - Current