Faith, family, travel, beaches, animals
Rachelle Rhinehart
Salem
"Great leaders don't set out to be a leader, they set out to make a difference. It's never about the role, its always about the goal."
Lisa Haisha
Summary
Performance orientated servant leader with 27+ years experience in retail management. Strengths include building strong relationships, conflict resolution, effective communication and time management skills.
Overview
33
33
years of professional experience
1
1
Certification
Work History
District Service Manager
Home Depot
Oregon
11.2023 - Current
- Streamlined service processes for increased efficiency and faster response times by growing a selling culture.
- Managed a team of service providers, ensuring proper training and adherence to company policies and procedures.
- Collaborated with sales teams to identify customer needs and develop tailored service solutions.
- Developed strong relationships with key clients, fostering loyalty and business growth.
Outside Sales Representative
Home Depot
05.2021 - 11.2023
- Managed a portfolio of 35+ high profile customer accounts, increasing portfolio sales volume by 45%.
- Resolved client disputes professionally, contributing to enhanced brand reputation and client trust.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Skilled at working independently and collaboratively in a team environment.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Regional Home Renovation Services Branch Manager
Home Depot
08.2019 - 05.2021
- Branch Management of Commercial Renovation Services for Oregon, Washington, and Idaho.
- Created and developed strong relationships with sales partners within each vertical overcoming objections and negative sentiment to HRS B2B programs with hard work and dedication.
- Project Management, this includes vetting lead opportunities, creating bids, scope development, presenting bids to customer's, job site inspections, scheduling to meet deadlines, quality control, punch walks and invoicing.
- Developed and maintained courteous and effective working relationships.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Organized and detail-oriented with a strong work ethic.
Pro Desk Supervisor
Home Depot
06.2006 - 08.2019
- Lead, communicate, and train team and store associates on company programs and driving sales.
- Conducted regular performance reviews with staff members, identifying areas for improvement and creating actionable development plans.
- Resolved escalated customer complaints in a timely manner, demonstrating professionalism and empathy towards guest concerns.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Front End Supervisor
Home Depot
03.2001 - 06.2006
- District Peer Trainer.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Assistant Store Manager of Operations
Homebase
Portland, OR
06.1991 - 08.2000
- Positions held; District Trainer, Assistant Store Manager, Operations Manager, Receiving Manager, Inventory specialist, Dept. Supervisor.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Fostered a positive workplace culture by consistently demonstrating leadership qualities such as integrity, professionalism, and open communication.
Education
Some College (No Degree) - Psychology
Diploma -
06.1991
Skills
- Builds Strong Networks
- B2B Sales
- Relationship cultivation
- Drives Results
- Communicates Effectively
- Team Collaboration & Leadership
- Coaching and Mentoring
- Conflict Resolution
Accomplishments
- Awarded the Circle of Excellence honor for exceeding sales performance in 2019.
Certification
Renovator Lead Abatement 12/2019
Interests
Timeline
District Service Manager - Home Depot
11.2023 - Current
Outside Sales Representative - Home Depot
05.2021 - 11.2023
Regional Home Renovation Services Branch Manager - Home Depot
08.2019 - 05.2021
Pro Desk Supervisor - Home Depot
06.2006 - 08.2019
Front End Supervisor - Home Depot
03.2001 - 06.2006
Assistant Store Manager of Operations - Homebase
06.1991 - 08.2000
Chemeketa Community College - Some College (No Degree), Psychology
Mcnary High School - Diploma,