Rachelle Rotondo
Tolland,CT
Summary
Personable Cocktail Server skillful in serving diverse crowds of patrons. Well-versed in managing high-volume shifts while consistently performing with efficiency and enthusiasm. Excellent bartending knowledge and superior service standards.
Overview
22
22
years of professional experience
Work History
Lead Cocktail Server
MGM Resorts
07.2018 - Current
- Enhanced guest experiences by providing exceptional cocktail service and tailored recommendations.
- Increased customer satisfaction with engaging conversations and attentive service.
- Streamlined drink preparation process for a more efficient and timely service to guests.
- Collaborated with bartenders to ensure accurate beverage orders and seamless service delivery.
- Making guest experiences a top priority.
Lead Server
Red Lobster
12.2015 - 12.2018
- Enhanced customer experience by providing attentive and personalized service during their dining visit.
- Streamlined the server team''s efficiency by implementing new training methods and communication strategies.
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Collaborated with kitchen staff to ensure accurate and timely delivery of meals, resulting in higher customer satisfaction rates.
Casino Dealer
Mohegan Sun Casino
12.2001 - 04.2014
- Enhanced customer experience by providing exceptional service and maintaining a professional demeanor during casino games.
- Ensured game integrity by meticulously following gaming procedures and monitoring player activity.
- Increased table game efficiency with effective chip handling and accurate card dealing techniques.
- Boosted casino revenue by effectively managing the pace of the game and encouraging customer participation.
Education
Medical Assistant - Nursing
Ridley-Lowell Business And Technical Institute - Binghamton
New London, CT06.1997
Skills
- Flexible Schedule
- ID Verification
- Exceptional customer service
- Upselling abilities
- Tableside Etiquette
- Alcohol Regulations
- Drink Pairing
- Cleanliness standards
- Craft beer knowledge
- Wine Pairings
- Menu Memorization
- High-volume dining
- Efficient multitasking
- POS System Operation
- Daily specials memorization
- Order Accuracy
- Knowledge of Identification regulations
- Cash Handling
- Professional Appearance
- Bar terminology
- Patron rapport
- Ability to Lift 30 Pounds
Timeline
Lead Cocktail Server
MGM Resorts
07.2018 - Current
Lead Server
Red Lobster
12.2015 - 12.2018
Casino Dealer
Mohegan Sun Casino
12.2001 - 04.2014
Medical Assistant - Nursing
Ridley-Lowell Business And Technical Institute - Binghamton
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