Rachelle Schachner
Pittsburgh,PA
Summary
Dynamic Corporate Travel Agent with extensive experience at Michael Baker International, excelling in travel coordination and client management. Proven track record in negotiating group rates and optimizing resources, enhancing client satisfaction. Skilled in problem-solving and onboarding training, ensuring seamless travel logistics and exceptional service delivery.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Corporate Travel Agent III/Trainer
Michael Baker International
Moon Township, USA
11.2003 - Current
- Coordinated domestic and international travel arrangements, including air, rail, car, and hotel bookings.
- Provided exceptional customer service, resulting in increased client satisfaction and loyalty.
- Negotiated group rates for internal meetings and events to reduce costs.
- Maintained and updated traveler profiles to ensure accurate and up-to-date information for seamless travel planning.
- Issued tickets and processed refunds and exchanges efficiently.
- Monitored unused tickets for potential reallocation, reducing financial loss and optimizing resource use.
- Corrected errors in IAR and submitted weekly ARC reports in a timely manner.
- Trained new employees and updated staff on system enhancements.
Corporate/Leisure Travel Agent
Carlson Wagonlit Travel
Fredericksburg, USA
05.2001 - 07.2003
- Coordinated seamless leisure and corporate travel arrangements, ensuring timely and efficient logistics for air, rail, car, and hotel.
- Delivered exceptional customer service, contributing to high client satisfaction and repeat business.
- Booked packages, cruises, escorted tours.
- Logistics for group travel from Fredericksburg office.
- Balanced and submitted accurate weekly ARC reports, ensuring financial integrity and compliance.
- Issue tickets, process refunds and exchanges.
Corporate Travel Agent
Navigant International
Pittsburgh, USA
01.1999 - 05.2001
- Coordinated comprehensive corporate travel arrangements for multiple accounts, including air, rail, car, and hotel.
- Processed customer transactions by issuing tickets and managing refunds and exchanges efficiently.
- Provided outstanding customer service to enhance client satisfaction in fast-paced retail environment.
Education
Associate Degree - Travel and Hospitality Management
Sawyer Business School
Pittsburgh, PA01.1996
Skills
- Travel coordination
- Travel regulations
- Client management
- Group logistics
- Resource optimization
- Negotiation skills
- Problem solving
- Time management
- Attention to detail
- Communication techniques
- Verbal communication
- Collaborative teamwork
- Onboarding training
Profession Summary
Corporate Travel Agent with 30 years experience booking air, rail, car, hotel and group travel for business and conference travel. Team player with excellent work ethic who works well independently and with others in completing multiple tasks and problem solving in a fast-paced environment.
Certification
ARC Specialist Certification
Timeline
Corporate Travel Agent III/Trainer
Michael Baker International
11.2003 - Current
Corporate/Leisure Travel Agent
Carlson Wagonlit Travel
05.2001 - 07.2003
Corporate Travel Agent
Navigant International
01.1999 - 05.2001
Associate Degree - Travel and Hospitality Management
Sawyer Business School