ANGELA WILSON
Charlotte,NC
Summary
Seasoned travel professional with over 25 years in customer service and client relations, specializing in vacation planning, travel options, and destination research. Expertise includes coordinating travel arrangements and resolving issues to enhance client experiences. Committed to leveraging extensive industry knowledge and organizational skills as a Travel Consultant at ADTRAV.
Overview
29
29
years of professional experience
Work History
Owner | Travel Agent | Travel Consultant
BOSSYTRAVELL LLC
Charlotte, NC
10.2008 - Current
- Operate an independent travel business specializing in vacation planning, cruises, luxury vacations, and excursions.
- Engaged with prospective and existing clients to address travel inquiries and tailor vacation planning to individual preferences.
- Guided clients in researching destinations, accommodations, vacation options, and travel experiences to enhance trip satisfaction.
- Coordinate travel information and assist clients throughout the vacation-planning process.
- Develop personal travel recommendations and provide travel-related information.
- Developed client travel plans, bookings, and itinerary details.
- Research travel suppliers, hotels, resorts, cruise options, and destination activities.
- Managed travel operations at BOSSYTRAVELL LLC to ensure high service standards.
- Managed vendor relationships for flights, lodging, and transportation.
- Use social media and digital marketing to generate travel leads and attract new clients.
Customer Service & Online Support
NORDSTROM.COM
09.2016 - 01.2025
- Responded to customer inquiries, delivering professional assistance with online orders and account concerns to enhance customer satisfaction.
- Resolved customer complaints and order discrepancies, addressing service-related issues to improve overall customer experience.
- Assisted customers with order updates and payments, clarifying product-related questions to ensure informed purchasing decisions.
- Managed multiple customer requests while maintaining quality and productivity standards.
- Maintained accurate customer information and transaction records.
Data Processing & Document Operations
JO MORGAN IRS LOCKBOX
01.2000 - 01.2024
- Processed sensitive financial and customer documentation, ensuring compliance and precision.
- Executed data entry, document classification, and transaction processing to streamline workflow.
- Followed established procedures and confidentiality requirements.
- Handled high volumes of paperwork while maintaining productivity and accuracy standards.
Customer Service & Online Operations
NIKE.COM
01.2017 - 01.2023
- Delivered customer support for online orders, purchases, and account inquiries, ensuring satisfaction and retention.
- Resolved customer order concerns, payment questions, and service issues, enhancing overall experience.
- Communicated effectively to identify customer needs and provide timely solutions.
- Ensured accuracy in processing transactions and updating customer information to maintain trust and reliability.
Customer Service & Retail Operations
BIG LOTS
01.2000 - 01.2015
- Assisted customers with inquiries, purchases, and service-related concerns to enhance satisfaction.
- Processed customer transactions accurately, ensuring seamless service.
- Resolved customer issues while upholding professional service standards, contributing to positive experiences.
Seasonal Operations Support
UNITED STATES POSTAL SERVICE
01.2001 - 01.2010
- Supported daily mail processing and operational tasks to ensure smooth workflow.
- Ensured accuracy and efficiency in meeting tight deadlines.
- Adhered to established procedures while collaborating with team members to achieve operational goals.
Customer Service & Operations
HARRIS TEETER
01.1998 - 01.2008
- Delivered direct customer service, resolving concerns to enhance customer satisfaction.
- Maintained positive customer relationships through effective communication.
- Cultivated positive customer relationships through clear and effective communication.
- Partnered with team members to streamline daily operations and improve workflow.
Education
Central Piedmont Community College
Charlotte, NCCL I’M PUTTING
Skills
- Travel planning
- Travel coordination
- Travel research
- Vacation Packages & Excursions
- Travel quotes
- Client management
- Customer service
- Time management
- Priority management
- Independent work
- Problem-solving skills
- Microsoft Office
- Inbound communication
- Travel experience enhancement
TRAVEL INDUSTRY KNOWLEDGE
Title: TRAVEL CONSULTANT | CORPORATE TRAVEL SUPPORT | CUSTOMER SERVICE SPECIALIST
Personal Information
Title: TRAVEL CONSULTANT | CORPORATE TRAVEL SUPPORT | CUSTOMER SERVICE SPECIALIST
Timeline
Customer Service & Online Operations
NIKE.COM
01.2017 - 01.2023
Customer Service & Online Support
NORDSTROM.COM
09.2016 - 01.2025
Owner | Travel Agent | Travel Consultant
BOSSYTRAVELL LLC
10.2008 - Current
Seasonal Operations Support
UNITED STATES POSTAL SERVICE
01.2001 - 01.2010
Data Processing & Document Operations
JO MORGAN IRS LOCKBOX
01.2000 - 01.2024
Customer Service & Retail Operations
BIG LOTS
01.2000 - 01.2015
Customer Service & Operations
HARRIS TEETER
01.1998 - 01.2008
Central Piedmont Community College
CL I’M PUTTING