RACHELLE SUPPIPHATVONG
LAKEWOOD,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
17
17
years of professional experience
Work History
HCA Service Chief I
Orange County Health Care Agency
Westminster, CA
10.2020 - Current
- Supervise daily operations of program that serves individuals with severe, persistent, mental illness who have been unable and/or unwilling to participate in mental health services
- Plan, schedule, and assign work to staff
- Complete evaluations and provide coaching and feedback on work performance; work collaboratively with Human Resources regarding work performance issues
- Compile data and prepare reports, including interpreting results to evaluate outcomes
- Stay apprise of agency’s policies and procedures; ensures policies and procedures are being followed and staff duties are performed in accordance with best clinical practices
- Act as a liaison, consultant and educator to community agencies, the County, and contracted providers to gain cooperation in achieving program goals
- Reviews documentation for completeness, quality of care, and compliance with program and County standards
- Completes case reviews to ensure conformance with quality assurance and utilization review requirements
- Cultivates and maintains effective working relationships with collaborative agencies.
Clinical Social Worker II- Outpatient EHR and Compliance Support Program
Orange County Health Care Agency
Fullerton, CA
05.2018 - 10.2020
- Responsible for assisting Service Chiefs County wide in processing work in their EHR message centers, such as admissions, discharges, open/closes
- Heavy use of County’s IRIS system to: create and modify care teams; run caseload rosters and import into Excel; run PF with missing charges and facilitate corrections; run no activity for 30 days reports and facilitate corrections
- Reviewed Care Plans and provide feedback to the Plan Coordinator and Service Chief if the plan fails
- Collaborating closely with Service Chiefs, Plan Coordinators, MD’s, Nurse Practitioners, RNs and the EHR team to ensure chart compliance
- Assist in running several error reports in IRIS and assist with any corrections identified
Clinical Social Worker II, Adult and Older Adult Outpatient Recovery Services Program
Orange County Health Care Agency
Anaheim, CA
02.2016 - 05.2018
- Provided individual mental health and case management services to clients who are adults and older adults diagnosed with a severe and persistent mental illness
- Collaborating with clients on treatment planning and goal setting
- Working with clients on transitioning to a lower level of care, where they will continue to receive services out in their community or with one of County’s contracted agencies
- Collaborating with a treatment team that includes the Service Chief, other clinicians, psychiatrist, and nurse in providing client services.
Clinical Social Worker I, Project Lead for Project Life Coach
Orange County Health Care Agency
Anaheim, CA
01.2012 - 02.2016
- Supervised a staff of clinicians and mental health workers for the County’s Round 1 Innovations program called Project Life Coach
- Provided program oversight which included reviewing referrals, assigning cases, reviewing charts for documentation and compliance, handling staff conflicts, and providing individual supervision
- Provided individual mental health support and case management services to clients who are adults and older adults diagnosed with a mental illness, that were interested obtaining employment, going back to school, or wanting to start volunteering and/or other meaningful activities
- Provided access to resources and other programs for clinicians and mental health workers to provide to clients
- Completed a final report project summary to report outcomes
Clinical Social Worker I- Prevention and Early Intervention
Orange County Health Care Agency
Orange and Santa Ana, CA
03.2009 - 01.2012
- Provided individual mental health and case management services to clients who were children ages 0-6 and their families for Connect the Tots
- Conducted a family system evaluation, which included a psychosocial assessment, identifying the special needs/challenges faced by the family which may contribute to problems (stress factors)
- Trained in Triple Positive Parenting program to provide services to the clients and their families
- Provided individual mental health and case management services to clients, women ages 15 and older, who were experiencing Post Partum Depression
- Provided assessment, on-going individual therapy, and case management services.
Clinical Social Worker I – Quality Improvement Program Compliance Medical Review team
Orange County Health Care Agency
Santa Ana, CA
09.2007 - 03.2009
- Reviewed charts from County’s adult mental health clinics to ensure they meet the Medi-cal, Medicare, Medi-Medi standards
- Reviewed informed consents, Notice of Private Practices, medication consents, Authorization to disclose forms, Initial Intake Assessment, and current Master Treatment Plan
- Reviewed documentation from clinicians, MDs, and nurses to ensure that the documentation adequately met Medi-cal and/or Medicare standards
- Provided in-services to staff on the appropriate ways to bill Medi-cal and/or Medicare
Education
Masters in Social Work -
University of Southern California
01.2005
Bachelors in Psychology with a Minor in Advertising Communications -
California State University Fullerton
01.2003
Skills
- Supervision
- Program management
- Coaching and feedback
- Data analysis and reporting
- Policy and procedure adherence
- Liaison and consultation
- Quality assurance and utilization review
- Error reporting and correction
- Program oversight
- Staff supervision
- Documentation and compliance review
- In-service training
- Training & Development
- Planning and implementing
- Multidisciplinary collaboration
- Clinical supervision
References
References available upon request.
Timeline
HCA Service Chief I
Orange County Health Care Agency
10.2020 - Current
Clinical Social Worker II- Outpatient EHR and Compliance Support Program
Orange County Health Care Agency
05.2018 - 10.2020
Clinical Social Worker II, Adult and Older Adult Outpatient Recovery Services Program
Orange County Health Care Agency
02.2016 - 05.2018
Clinical Social Worker I, Project Lead for Project Life Coach
Orange County Health Care Agency
01.2012 - 02.2016
Clinical Social Worker I- Prevention and Early Intervention
Orange County Health Care Agency
03.2009 - 01.2012
Clinical Social Worker I – Quality Improvement Program Compliance Medical Review team
Orange County Health Care Agency
09.2007 - 03.2009
Masters in Social Work -
University of Southern California
Bachelors in Psychology with a Minor in Advertising Communications -
California State University Fullerton
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