Rachelle West
New Caney,TX
Summary
I am highly motivated to continue learning, make new acquaintances, and develop long term relationships. Following through and keeping goals and visions is a priority. I am responsible for forecasting which is communicated and discussed in one on one meetings to ensure employees are on target for making individual goals and KPI targets. Ensure employees and customers are trained on products, value add services, and changing technology. I have a natural ability to connect with all people. I put emphasis into continually building trust and partnerships. Proven results being honest and walking the talk has gained mutual respect. I will do what it takes to make a difference for all parties. Leading the national sales team and vendor relationships, in the building automation distribution channel, to look for energy savings and payback credits for roof top units and other approved automation. Providing solutions and offering value add service to stay ahead of competition. Verticals new construction, service, system integration, fire, security, access, energy management consulting, and building data analysis. I Communicate and help our customers and vendors achieve their goals by listening and adding value to creativity, to make everyone successful. Provide end users and contractors ROI and the payback on reducing energy usage by replacing inefficient equipment with new, or other methods available such as through load shedding. Being a lifetime learner, I find new ways to be successful and lead others to success and profitability. I thrive in professional environments and leverage my proven ability to gain and maintain business using social media, and improving marketing. I have over twenty years experience in customer excellence and relationships building. Having a diverse background, and have done many projects working with all levels in organizations including the PUC, Joint Commission, OSHA, demand side management HVAC, street and commercial lighting, special DSM projects. Member of ASHRAE, SMPS, UMCA, IFMA, AGC, UTC, BOMA, ACOE, AGC
Overview
27
27
years of professional experience
Work History
Director Of Business Development
Polk Mechanical Company
10.2019 - 07.2020
- Responsible for rebranding and rebuilding business for the Houston location
- Was key account contact for general contractors, vendors, and end users
- Was responsible for gaining trust and respect back by large dissatisfied customers by updating processes and procedures for the operations group and vendors
- Managed budget for the growing business development GL.
National Sales Director
Relevant Solutions, LLC
10.2017 - 10.2019
- Responsible for several national offices and their sales employees and service coordinators
- Ensured that sales pipelines and forecasts were stable to meet monthly and annual goals and KPI's
- Responsible for the satisfaction of all large customers by updating processes and procedures by adding CRM software and changing ordering and stock software to meet the needs internally which transitioned to higher customer satisfaction
- Responsible for positive budgets for each location
- Responsible for new hires and evaluation of positions to be added to better service customers needs
- Responsible for building the Houston office, ground up for success
- Responsible for vendor relations and goals
- Acquisition of a local business to better Relevant's market share in Houston.
Business Development- Senior Executive Account Manager
Siemens
11.2014 - 10.2017
- I have proven myself a successful Senior Executive Key Account Manager for multiple customer verticals
- I adapt and continually learn by maintaining existing relationships in multiple states, staying current on codes, tariffs, and changing technology
- I gain new business by effictivly utilizing my professional skills and valuing each individual's goals and time
- I am diverse from new construction to service contracts, maintenance agreements, and migration from competitors by proving time saving, value added efficiencies
- My current focus is Fire & Life Safety, Security, and HVAC building automation promoting energy efficiency in various vertical markets including Pharma, Hospitality, Joint Commission (Hospitals), Government, and Community Development
- I have a strong motivated, skilled team
- Being honest, creative and motivated as a consultant I can make a difference to all customers and contractors efficiently and effectively.
Lead/Sr Business Analyst
PacifiCorp
04.2007 - 10.2014
- Process management and development for streetlight billing, contractor management, meeting with City and county employees from mayor to public utilities and works directors, engineers for new projects relating to energy efficiency programs for LED lighting and other efficient lighting
- Tariff changes and updating internal processes to meet tariff changes
- Public relations and safety OSHA guideline enforcing
- Assisting cities in sales agreements, knowing electric distribution clearances
- Many other roles
- It is a 5 jobs in 1
- I am able to help city and government customers with all electric contacts and issues they may have because of the extensive knowledge and background in various other roles
- Community involvement and knowledge of all communities I visit
- I like to show I care.
Customer Service Manager
PacifiCorp
03.2005 - 04.2007
- In charge of quality, mainframe and other upgrades, creating and managing load control energy efficiency credits, project management, monthly reviews for employees, ensuring employees who want to succeed have the tools to move up
- Managing and creating processes for refunds, Sarbanes Oxley audits, billing reviews to ensure accuracy, EQuality, hiring, management courses and self improvement courses, managed union and non union employees, contracts.
Customer Service Specialist
PacifiCorp
01.1997 - 03.2005
- Verified contracts were input correct by field offices
- Took all types of customer calls including but not limited to 7 states tariff and many rates and regulations, irrigation load control lead, BPA (Bonneville Power Administrarion) credit administration, credit issues, credit agency contact, mainframe testing, commission complaint resolutions, resolving customer billing issues and suspended meter problems, data fixes, several special projects for process improvements, sales tax, government lead, work with community managers to fix issues and improve processes
- Industrial, small business, large business and residential contact for escalated issues
- Streetlighting process lead
- I always try to have knowledge in many areas so I can help and lead people to the subject matter experts and able to retain knowledge for one call resolution
- Keeping in the loop on any issues that could effect customers and improving.
Property Manager/Reservation & Travel Agent
Holland Properties
06.1993 - 01.1997
- Took incoming reservation calls from repeat clients and new clients
- Assisted them in reservations for 5 large properties that would best fit their needs
- Booked clients for their air travel and their round trip transportation to and from Park City
- Booked ski packages, hot air balloon packages, and other seasonal attractions
- Booked dinner reservations, and assisted clients with any other questions they had regarding Park City and the surrounding areas
- Took payments and escalated calls if necessary to keep repeat customers coming back
- Took care of the condominium owners bookings and property management issues
- Would do site checks and quote new property owners.
Timeline
Director Of Business Development - Polk Mechanical Company
10.2019 - 07.2020
National Sales Director - Relevant Solutions, LLC
10.2017 - 10.2019
Business Development- Senior Executive Account Manager - Siemens
11.2014 - 10.2017
Lead/Sr Business Analyst - PacifiCorp
04.2007 - 10.2014
Customer Service Manager - PacifiCorp
03.2005 - 04.2007
Customer Service Specialist - PacifiCorp
01.1997 - 03.2005
Property Manager/Reservation & Travel Agent - Holland Properties
06.1993 - 01.1997
Similar Profiles
Wesley MorquechoWesley Morquecho
Sheet Metal Mechanic at Polk Mechanical CompanySheet Metal Mechanic at Polk Mechanical Company
Laurie ByersLaurie Byers
Billing Services Coordinator/Dispatch Assistant at Polk Mechanical CompanyBilling Services Coordinator/Dispatch Assistant at Polk Mechanical Company
Kurtis MulliganKurtis Mulligan
Pipe Fitter Apprentice at Polk Mechanical CompanyPipe Fitter Apprentice at Polk Mechanical Company
Joshua VaughnJoshua Vaughn
Sheet Metal Foreman at Polk Mechanical CompanySheet Metal Foreman at Polk Mechanical Company
Joe TiffinJoe Tiffin
Adult Education & Literacy Career and Transition Specialist at Region 6 Education Service CenterAdult Education & Literacy Career and Transition Specialist at Region 6 Education Service Center