Rachelle Wright
Brockton,MA
Summary
Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in the mutual funds industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Professional Secretary with over 20 years of experience managing daily administrative support tasks and operations in mutual funds industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
36
36
years of professional experience
Work History
Secretary
M.K. Plastering
10.2012 - Current
- Answered multi-line phone system and greeted callers enthusiastically.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Completed accurate daily report documents, memos and invoices.
- Organized envelopes, postage and mail correspondence for staff and management, maintaining postage meter and coordinating with delivery and courier services.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Reviewed and balanced daily bank deposits and deposit report.
Dog Walker
2 Labs And A Lady
05.2011 - Current
- Fed, walked and cared for dogs during owners' absences and out-of-town trips.
- Led dogs away from hazards, obstacles and other animals to protect safety.
- Developed strong personal relationships and trust with dogs through vocal affirmations, petting and pre-approved treats.
- Followed optimal schedules for animals as set by owners or supervisors.
- Coordinated with animal owners for scheduling services and payment processing.
- Greeted pet owners and went over available services, outlined costs and determined special needs of animals under care.
- Exercised and offered restroom breaks to dogs by walking multiple times per day.
Senior Associate
Boston Financial
06.1998 - 09.2012
- Assigned tasks, reviewed performance and devised improvement plans or corrections.
- Developed junior team members and cultivated collaborative culture.
- Promptly addressed concerns, complaints and inquiries to meet customer satisfaction.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Collaborated with stakeholders to gather requirements and develop scope.
- Supported exchange of feedback and communication between management and associates.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Oversaw project planning, schedule management and customer relations.
- As store keyholder, confirmed completion of opening and closing duties and set alarm codes at close of business.
Education
EMT License - Emergency Medical Technology
Hanover EMT
Hanover, MA09.1999
High School Diploma -
Weymouth High School
Weymouth, MA06.1998
Skills
- Accounts Payable and Accounts Receivable
- Administering Payroll
- Data Verification
- Equipment and Instrument Sterilizations
- Filing Experience
- Office Staff Leadership
- Multi-Line Phone Systems
- Business Correspondence
- File Management
- Schedule Management
- Meeting Minutes
- Preparing Contracts
- Confidentiality Understanding
- Time Management
- Complex Problem-Solving
- Mail Distribution
- HIPAA Guideline Compliance
- Email Correspondence
- Organizing and Categorizing Data
- Maintenance Requirements
- Running Errands
- Database and Client Management Systems
- Office Supplies and Inventory
- Administrative Procedures
- Customer Relations and Communications
- Clerical Staff Oversight
- Multitasking and Time Management
- Organize Files
- Cash Drawer Management
- Set Appointments
- Storage Arrangements
- Organization
- Pet Exercising
- Valid Driver's License
- On- and Off-Leash Walking
- Group Sessions
- Dog Welfare
- Wound Care
- Medication Regimens
- Basic Animal Care
- Doggy Daycare
- Venmo and PayPal
- Housekeeping Duties
- Laundry Duties
- Reading Comprehension
- Documentation and Recordkeeping
- Honest and Trustworthy
- Excellent Communication
- Animal Safety
- Hospitality and Accommodation
- Compliance Improvement
- Product Inventories
- Pet Sitting
- Policy and Procedure Explanations
- Outdoor Activities
- Treatment Administration
- Treatment Documentation
- Manage Schedules
- Food Intake Monitoring
- Problem Identification
- Compassionate Care
- Emergency Situations
- Medicine Administration
- Feeding and Watering
- Pet Waste Removal
- Scheduled Services
- Supply Unloading and Storage
- Materials Ordering
- Service Quality
- Invoice Payment
- Daily Log Updates
- Coordination
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You can’t put a limit on anything. The more you dream, the farther you get.
Michael Phelps
Timeline
Secretary
M.K. Plastering
10.2012 - Current
Dog Walker
2 Labs And A Lady
05.2011 - Current
Senior Associate
Boston Financial
06.1998 - 09.2012
EMT License - Emergency Medical Technology
Hanover EMT
High School Diploma -
Weymouth High School
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