Rachel E. McConologue
Chicago,IL
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements. Attentive Paraprofessional Educator adept at supporting classroom operations to facilitate welcoming and positive learning atmosphere for all students. Well-versed in addressing student emotional, academic, and social needs, illustrated many years in similar roles.
Overview
14
14
years of professional experience
Work History
First Responder Suicide Prevention Specialist
SGA Youth & Family Services, NFP
Chicago , IL
08.2023 - Current
- Created a safe, comfortable learning environment for students by establishing positive relationships with them.
- Provided emotional support and crisis intervention to individuals in need of mental health services.
- Facilitated group therapy sessions for individuals during a crisis.
- Educated families about mental illness and its impact on daily life.
- Organized educational workshops related to student wellness and mental health.
911 Public Safety Telecommunicator
Hickory Hills Police Department
Hickory Hills , IL
11.2023 - Current
- Answered incoming emergency and non-emergency calls from the public, assessed callers' needs, and dispatched appropriate personnel.
- Provided pre-arrival instructions to callers in life threatening situations such as CPR, childbirth, choking.
- Utilized mapping systems to provide assistance in locating addresses or other information requested by officers on the street.
- Monitored radio communications between field units and dispatchers.
- Coordinated communication among multiple agencies during large scale incidents or disasters requiring a unified command structure.
Telecommunications Officer
Village Of Justice
Justice , IL
03.2020 - 08.2023
- Worked with variety of customers to understand needs and provide quick and accurate service
- Optimized productivity to improve on-time emergency response and life support
- Assisted with typing, data entry and answering incoming calls as required
- Created reports, correspondence and spreadsheets with Microsoft Office programs
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
Police Communications Dispatcher
County Of Will
Joliet , IL
01.2016 - 04.2020
- Reduced risks and emergency response issues by observing public safety field units.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Entered, modified, and cancelled Orders of Protection.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units, such as police, fire, and EMS, while tracking data in real-time environments.
- Tracked stolen articles into the National Crime Information Center and monitored government-regulated alarms, including doors, motion sensors, and duress tracers.
- Used radio, telephone, and computer system to update first responders with new information.
Police and Fire Dispatcher
Village Of Romeoville
Romeoville , IL
07.2013 - 01.2016
- Responsible for handling emergency and non-emergency calls from the public requesting police, fire, medical, or other emergency services
- Obtain vital and critical information on the nature of the emergency request; determine priorities, and dispatch police, fire, ambulance, or other emergency units as necessary and in accordance with established policies and procedures
- Certified in EMD, relay EMD instruction on 911 medical calls
- Coordinates police and fire unit activity, assignments, and movement of personal via the police and fire frequencies
- Receives vital information from officer’s requests such as information regarding vehicle registration, names, file numbers, VIN’s, and serial numbers to check against Federal, State, and local databases
- Attend court when summoned
- Responsible for scheduling both sworn and non-sworn personal for non-duty assignments
- Responsible for monitoring the Keltron alarm board and determine the appropriate response
- Organizes and maintains all case reports, documents, certificates, and photos on all incidents for court purposes
- Coordinates the training of new employees and participates in the training.
- Researched vehicle, wanted and missing persons information.
Barista Shift Lead
NuVibe Juice and Java
Lockport , IL
12.2011 - 07.2013
- Cash handling.
- Bank deposits for business.
- Training of new employees. Develop new menu items and expand offerings to increase revenue.
- Filing daily receipts and product orders.
- Developed and attended community events, such as the Mayor's Monthly Meeting.
- Exceeded customer service expectations.
- Upheld key holder responsibilities for store opening and store closing times.
- Greeted guests with a pleasant smile and superior customer service.
Pet Counselor
NuVibePetland
Joliet & Bolingbrook , IL
10.2010 - 03.2012
- Demonstrated ability to train, feed, groom, and exercise animals
- Hands-on experience in performing animal husbandry duties
- Maintained log books and other relevant documentation
- Trained and mentored other members of the staff
- Cash handling and ensuring revenue matches all documentation
- Highly skilled in observing animal behavior and report any problems
- Exceptional knowledge of animal care procedures and protocols.
- Educated community in responsible pet ownership and wildlife care.
Education
High School Diploma -
Lockport Township High School
Lockport, IL01.2011
Some College (No Degree) - Emergency Medical Dispatch
APCO
trueSome College (No Degree) - Criminal Justice
Joliet Junior College
Joliet, ILSkills
- Administration
- Written and Oral Communication Skills
- Business Operations
- Entry verification
- File and Database Management
- Customer Service
- Crisis Management
- Police Department Procedures
- Teamwork and Collaboration
- Information Documentation
- Problem resolution
- Expense tracking
- Data Processing
- Notary
- Database Queries
- Emergency Assessment
Timeline
911 Public Safety Telecommunicator
Hickory Hills Police Department
11.2023 - Current
First Responder Suicide Prevention Specialist
SGA Youth & Family Services, NFP
08.2023 - Current
Telecommunications Officer
Village Of Justice
03.2020 - 08.2023
Police Communications Dispatcher
County Of Will
01.2016 - 04.2020
Police and Fire Dispatcher
Village Of Romeoville
07.2013 - 01.2016
Barista Shift Lead
NuVibe Juice and Java
12.2011 - 07.2013
Pet Counselor
NuVibePetland
10.2010 - 03.2012
High School Diploma -
Lockport Township High School
Some College (No Degree) - Emergency Medical Dispatch
APCO
Some College (No Degree) - Criminal Justice
Joliet Junior College
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