RACHEL (RAE) BLACKBURN
Salisbury,MO
Summary
Knowledge and dedicated customer service professional. Solid team player with a outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed, and process optimization. Articulate, energetic, and results-oriented with exemplary passion for developing relationships, cultivating partnerships, and growing businesses. An enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Server
Wooden Nickel
03.2021 - 08.2024
- Cultivated customer loyalty, promoted repeat customers and improved sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Accommodating requests of dietary restrictions
- Resolved customer complaints
- Assigned tasks to employees and oversaw opening and closing of restaurant.
Customer Service Representative
Hy-Vee Inc.
10.2018 - 07.2020
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
Cashier
JCPenney
06.2017 - 02.2019
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
Line Cook
The Pasta House Co
09.2014 - 08.2016
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Prepared and cooked full course meals based on restaurant recipes and specifications.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
Education
Bachelors in English with a focus in children's and young adult literature -
Truman State University
Skills
- Supervising
- Record-keeping strengths
- Professional telephone demeanor
- Advertising
- Good listening skills
- POS systems
- Complaint resolution
- Table Setting
- Safe Food Handling
- Order Management
- Food inspection
- Menu Memorization
- Order Accuracy
References
- Jaylee Hazell, (660)-815-5858, hazelljaylee@gmail.com
- Aric Withrow, (660)-956-6665, bass.reaper9988@gmail.com
- Ted Tarrant, (660)216-0533, tedterrific84@gmail.com
Affiliations
- Alpha Sigma Gamma
Timeline
Server
Wooden Nickel
03.2021 - 08.2024
Customer Service Representative
Hy-Vee Inc.
10.2018 - 07.2020
Cashier
JCPenney
06.2017 - 02.2019
Line Cook
The Pasta House Co
09.2014 - 08.2016
Bachelors in English with a focus in children's and young adult literature -
Truman State University
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