Rachid Najah
Round Rock,TX
Overview
18
18
years of professional experience
Work History
Package Handler
UPS
Austerlitz, TX
07.2022 - Current
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Stacked boxes onto pallets in an efficient manner.
- Followed safety procedures when operating heavy machinery such as forklifts and pallet jacks.
- Assembled containers or crates for large shipments using hand tools and power tools.
- Labeled parcels accurately according to company guidelines.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
Manager
Star and stripes restaurant
Edmond, OK
08.2016 - 06.2020
- Assisted in the development and implementation of food safety policies and procedures.
- Monitored the temperature of all food storage areas to ensure proper cooling and freezing temperatures were maintained.
- Developed menus in collaboration with chefs and kitchen staff while ensuring cost-effectiveness and customer satisfaction.
- Managed inventory levels to minimize waste and maximize cost savings.
- Created weekly schedules for kitchen staff to ensure adequate coverage during peak hours.
- Provided training on safe food handling practices for new employees.
- Maintained records of purchase orders, receipts, inventories, production sheets.
- Handled customer complaints regarding food quality or service promptly and professionally.
- Resolved conflicts between kitchen staff members in a timely manner.
- Interviewed potential candidates for open positions within the kitchen staff.
Cock
Whole Food Market
Baltimore, MD
03.2014 - 07.2016
- Maintained a clean and organized kitchen environment.
- Managed staff of cooks, dishwashers, and other kitchen personnel.
- Ensured compliance with food safety regulations.
- Created recipes that kept customers coming back for more.
- Planned menus based on seasonal availability of ingredients.
- Scheduled shifts for kitchen staff according to restaurant needs.
- Developed strategies to increase efficiency in the kitchen.
- Ordered supplies and equipment when necessary.
- Supervised food production to ensure quality standards were met.
- Tracked kitchen's inventory and ordered new food and supplies when needed.
Call Center Representative
Webhelp Maroc
Morocco, Fes
01.2007 - 07.2013
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Assisted customers with navigating the company's website to locate desired information or items for purchase.
- Performed outbound calling campaigns to promote new products or services.
- Identified opportunities to improve policies and procedures related to customer service operations.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Education
Associate of Science - History And Philosophy of Science And Technology
Fes Sais
Morocco 07-2014
Skills
- Truck loading
- Material storage
- Freight Handling
- Forklift Operation
- Package preparation
- Computer competency
- Food presentation
- Kitchen Safety
- Ingredient Selection
- Recipe Adaptation
- Temperature Control
- Meat Cutting
- Cooking techniques
- Ordering Supplies
- Creative Writing
- Relationship Building
Languages
English
Professional
French
Professional
Arabic
Professional
berber
Professional
Timeline
Package Handler
UPS
07.2022 - Current
Manager
Star and stripes restaurant
08.2016 - 06.2020
Cock
Whole Food Market
03.2014 - 07.2016
Call Center Representative
Webhelp Maroc
01.2007 - 07.2013
Associate of Science - History And Philosophy of Science And Technology
Fes Sais