Rachna Singh
Los Angeles,CA
Summary
Product Manager with 7+ years of expertise in product lifecycle management and user acquisition. Skilled in data mining, SQL, R, Python, database analysis, and agile methodologies. Experienced in contract evaluation, stakeholder communication, and performance monitoring. Proficient in analyzing financial and operational data to enhance efficiency, ensure compliance, and optimize processes. Driven by a passion for leveraging data analytics to support strategic, data-informed business decisions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Team Lead, Product Management
One97 Communications Ltd.(Paytm)
04.2023 - 08.2024
- Evaluate product requirements, compile wireframes, BRD and PRD to guide development efforts.
- Conducted market and financial data analysis to guide strategic decisions.
- Managed databases, financial reports, and dashboards for investment insights.
- Evaluated vendor contracts, ensuring compliance and cost-effectiveness.
- Optimize WAP portals and API operations, conducting in-depth market analysis to inform product improvements and meet evolving user needs.
- Pioneer new product strategies, from conceptualization to implementation, while managing IVR, IBD, and OBD operations for enhanced user experience.
Senior Associate, Product Management
One97 Communications Ltd.(Paytm)
07.2019 - 04.2023
- Managed WAP Portals, APIs, and SSLs, improving product performance and user satisfaction.
- Led pre-sales activities, consulting, and competitive analysis, contributing to project scopes and proposals.
- Developed solution documents and procedures, supporting team operations and troubleshooting.
- Monitored industry report, competitor activities, and customer feedback to spot new opportunities and potential challenges in market.
- Conduct market analysis on upcoming trends and customer requirements.
Associate, Product Management
One97 Communications Ltd.(Paytm)
07.2017 - 07.2019
- MIS Data Interpretation.
- IVR, IBD and OBD Operations, Testing and BUG Handling.
- Worked closely with sales, marketing, and support teams to ensure revenue and customer satisfaction targets were met. Achieved order income and project profitability goals..
- Preparation and review of Solution documents & Method of procedures in order to assist the support teams.
Education
Master of Science - Business Analytics
California State Polytechnic University
Pomona, CA08-2025
Master of Applied Management -
Dr. A.P.J. Abdul Kalam Technical University
India07.2018
Bachelor of Applied Management -
Dr. A.P.J. Abdul Kalam Technical University
India07-2016
Skills
- Product Management
- Data Mining
- SQL
- R
- Python
- Database Management System
- Agile and Scrum Methodology
- MS Office and MS Visio
- Management Information Systems (MIS)
- Human Resources Information Systems (HRIS)
- JIRA
- GitHub
Certification
- IBM Data Science Professional Certificate
- UDEMY - The Complete Agile Scrum Fundamentals Course + Certification
Timeline
Team Lead, Product Management
One97 Communications Ltd.(Paytm)
04.2023 - 08.2024
Senior Associate, Product Management
One97 Communications Ltd.(Paytm)
07.2019 - 04.2023
Associate, Product Management
One97 Communications Ltd.(Paytm)
07.2017 - 07.2019
Master of Science - Business Analytics
California State Polytechnic University
Master of Applied Management -
Dr. A.P.J. Abdul Kalam Technical University
Bachelor of Applied Management -
Dr. A.P.J. Abdul Kalam Technical University
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