Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Hi, I’m
Josh Fenner
LEADERSHIP
Washington
Summary
Overview
4
years of professional experience
1
Certification
Work History
Chick-fil-A Restaurants
Manager, Customer Service
03.2020 - 12.2022
Job overview
- Recruited 25 paid staff members to assist with event management and implementation of a volunteer retention bonus program
- Developed relationships with over 20 new staff members, and assisted 20 existing staff members in their career development
- Offered strong customer service skills, keeping customers satisfied and increasing sales by an average of 84% annually
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment.
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Luminary At One Light
Resident Manager
01.2023 - Current
Job overview
- Provided for peaceful and safe tenant relations through complaint management and conflict resolution.
- Reported and documented maintenance requests and scheduled appropriate services.
- Oversaw move-in/move-out processes to ensure seamless transitions while minimizing vacancy periods.
- Supervised maintenance staff, providing guidance on work priorities and ensuring completion of tasks on schedule.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- Conducted thorough background checks on prospective tenants to minimize risks associated with delinquency or lease violations.
- Collaborated with vendors for cost-effective services, negotiating contracts to secure optimal pricing on maintenance tasks.
- Screened and reviewed resident applications by completing credit and criminal background checks and verifying employment and previous rental history.
- Collected, recorded and deposited monthly rents from over 150 tenants.
Koons Toyota
sales mananger
05.2020 - 01.2023
Job overview
- Worked with departments across the company, including marketing and Training in developing new ideas, initiatives, products, and services
- Continually updated a leadership resume and honed skills by participating in various management trainings
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Organized approximately 4 volunteer events that raised ~$25k in donations
- Worked in the Used car department holding much gross on trade in and street buys.
Education
High SchoolWashington, DC
Graduated summa cum laude-3.7+ GPA from English Literature
University Overview
Skills
- Communication skills
- Food service
- Restaurant experience
- Marketing
- Microsoft PowerPoint
- Account management
- Time management
- Customer Service
- Problem-Solving
- Microsoft Outlook, Word, and Excel
- Customer-focused
- Customer Relations
Certification
- CM - Certified Manager Certification
Timeline
Resident Manager
Luminary At One Light
01.2023 - Current
sales mananger
Koons Toyota
05.2020 - 01.2023
Manager, Customer Service
Chick-fil-A Restaurants
03.2020 - 12.2022
High School
Graduated summa cum laude-3.7+ GPA from English Literature