Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Racky Sow

Atlanta,United States

Summary

Adept at critical thinking and customer service, I excelled at Jarmonk Transportation LLC by enhancing client satisfaction and team goals. Leveraging active listening and problem resolution skills, I significantly improved service delivery, adhering to safety protocols and maintaining operational efficiency. My professional approach and ability to exceed customer expectations define my career achievements.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Jarmonk Transportation LLC
04.2021 - Current
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Customer Sevice

Texas De Brazil
Columbus, OH
01.2018 - 03.2021
  • Collaborated with team members to ensure optimal efficiency during peak dining hours.
  • Managed cash drawer accurately, ensuring proper handling of currency and daily reconciliation procedures.
  • Maintained strict adherence to food safety regulations, promoting a clean and safe dining environment for guests.
  • Implemented hygiene and safety protocols at cash register, ensuring customer confidence.

Cashier

Madina Market
Columbus, OH
06.2014 - 05.2018
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
  • Enhanced customer service experience by efficiently processing purchases and returns.

Education

High School Diploma -

Elhaji Malick Sy
Thies Senegal

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Customer relations
  • Problem resolution

Languages

French , Fulani, Wolof , and English
Full Professional

Timeline

Customer Service Representative

Jarmonk Transportation LLC
04.2021 - Current

Customer Sevice

Texas De Brazil
01.2018 - 03.2021

Cashier

Madina Market
06.2014 - 05.2018

High School Diploma -

Elhaji Malick Sy
Racky Sow