Desired Job Title
Patient Access RepresentativeCustomer Care RepresentativeTalent Acquisition SpecialistWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Johns Creek, GA
Open to relocation: No
Open To Work
Racquel Chang
Johns Creek,GA
Work Preference
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
Work History
Accreditation Specialist
Ascend Learning
05.2024 - 10.2025
- Analyzed program data to support accreditation efforts and identify areas for improvement.
- Developed training materials to educate staff on accreditation requirements and procedures.
- Collaborated with cross-functional teams to streamline documentation and reporting practices.
- Assisted in preparing reports for external accrediting bodies, enhancing submission quality.
- Coordinated accreditation processes to ensure compliance with regulatory standards.
American Nurse Credentialing Center Specialist
Ascend Learning
10.2022 - 05.2024
- Mined and analyzed data to create reports to reflect CSAT feedback from course offerings. Reports were used to illustrate compliance to national accrediting body for accreditation renewal.
- Partnered with Regional Nurse Consultants to provide required documents for contact hour bearing educational activities.
- Provided technical support for live webinars.
Corporate Trainer
Acteon North America
08.2015 - 10.2022
- Collaborated with department heads to identify training needs and align with organizational goals.
- Evaluated training effectiveness through feedback and assessments, refining programs as needed.
- Fostered a culture of continuous improvement by encouraging feedback and implementing best practices in training methodologies.
Education
Master of Arts - Education And Training
University of Phoenix
Tempe, AZ 08.2008 - 04.2010
Bachelor of Arts - Political Science And Management
University of Miami
Miami, FL12-1990
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FL04-1995
Skills
- Problem Anticipation and Resolution
- Verbal And Written Communication
- Interdepartmental Collaboration
- Microsoft office
- Administrative Support
- Strong Organizational Skills
- Screening resumes
- Portfolio review
- Procedure training
- Relationship building
- In-person and telephone interviewing
- Remote conferencing and communication
- Documentation and recordkeeping
Timeline
Accreditation Specialist
Ascend Learning
05.2024 - 10.2025
American Nurse Credentialing Center Specialist
Ascend Learning
10.2022 - 05.2024
Corporate Trainer
Acteon North America
08.2015 - 10.2022
Master of Arts - Education And Training
University of Phoenix
08.2008 - 04.2010
Bachelor of Arts - Political Science And Management
University of Miami
Associate of Science - Dental Hygiene
Miami Dade College