Desired Job Title
Patient Access RepresentativeCustomer Care RepresentativeWork Type
Full TimeLocation Preference
On-SiteHybridRemoteLocation: Johns Creek, GA
Open to relocation: No
Open To Work
Racquel Chang
Johns Creek,GA
Work Preference
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 10 years of relevant work experience to your team.
Overview
10
10
years of professional experience
Work History
Accreditation Specialist
Ascend Learning
05.2024 - 10.2025
- Analyzed program data to support accreditation efforts and identify areas for improvement.
- Developed training materials to educate staff on accreditation requirements and procedures.
- Collaborated with cross-functional teams to streamline documentation and reporting practices.
- Assisted in preparing reports for external accrediting bodies, enhancing submission quality.
- Coordinated accreditation processes to ensure compliance with regulatory standards.
American Nurse Credentialing Center Specialist
Ascend Learning
10.2022 - 05.2024
- Mined and analyzed data to create reports to reflect CSAT feedback from course offerings. Reports were used to illustrate compliance to national accrediting body for accreditation renewal.
- Partnered with Regional Nurse Consultants to provide required documents for contact hour bearing educational activities.
- Provided technical support for live webinars.
Corporate Trainer
Acteon North America
08.2015 - 10.2022
- Collaborated with department heads to identify training needs and align with organizational goals.
- Evaluated training effectiveness through feedback and assessments, refining programs as needed.
- Fostered a culture of continuous improvement by encouraging feedback and implementing best practices in training methodologies.
Education
Master of Arts - Education And Training
University of Phoenix
Tempe, AZ04-2012
Associate of Science - Dental Hygiene
Miami Dade College
Miami, FL04-1995
Bachelor of Arts - Political Science And Management
University of Miami
Miami, FL12-1990
Skills
- Records Organization and Management
- Problem Anticipation and Resolution
- Verbal And Written Communication
- Strong Initiative
- Interdepartmental Collaboration
- Microsoft office
- Attention To Detail
- Cultural Awareness
- Administrative Support
- Strong Organizational Skills
- Excellent Time Management Skills
Timeline
Accreditation Specialist
Ascend Learning
05.2024 - 10.2025
American Nurse Credentialing Center Specialist
Ascend Learning
10.2022 - 05.2024
Corporate Trainer
Acteon North America
08.2015 - 10.2022
Master of Arts - Education And Training
University of Phoenix
Associate of Science - Dental Hygiene
Miami Dade College
Bachelor of Arts - Political Science And Management
University of Miami