Sara Michaud
Deltona,FL
Summary
Personable and dedicated Customer Service Representative providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Highly-motivated with strong work ethics and has the ability to quickly master new skills. Available to work 40+ hours per week. Additional work experience available upon request.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Accreditation Specialist
CEU Institute
Lake Mary, FL
04.2023 - Current
- Reviewed and updated policies related to accreditation to align with best practices.
- Resolved issues that arose during the review process in a timely manner.
- Reviewed documentation submitted by programs seeking initial or continued accreditation status.
- Ensured all documents were accurate before submitting them for approval.
- Served as a liaison between the institution and regional or national accrediting bodies.
- Assessed program eligibility and developed strategies to meet specific accreditation criteria.
- Conducted thorough documentation reviews to ensure compliance with accreditation standards.
- Assisted in the preparation of accreditation submissions and documentation.
- Communicated regularly with senior management about progress towards meeting accreditation goals.
- Communicated regularly with course reviewers/continuing education committees, as well as state CLE boards to ensure program accreditation and approval.
Specialty Pharmacy Technician
AdventHealth
Sanford, FL
10.2021 - Current
- Answer incoming calls and provided highest level of professionalism and knowledgeable service to every patient.
- Interpreted and processed medication orders under supervision of pharmacist.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Requested scripts from doctors and verified insurance and coding.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Referred unresolved customer grievances to designated departments for further investigation.
- Updated databases with new and modified customer data.
- Strengthened customer retention by offering discount options.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Made outbound calls to obtain account information.
- Set up and activated customer accounts.
- Answered inbound calls, and emails to facilitate customer service.
- Retrieved voicemails to better assist customers.
- Assist patients with keeping track of their refills and other medical concerns based on a patient management program.
Pharmacy Technician
Praxis Specialty Pharmacy
, FL
07.2020 - 10.2021
- Supported pharmacist in preparing prescriptions daily.
- Maintained pharmacy counter and related areas in clean, neat and organized fashion.
- Opened incoming supplies and stocked in correct locations.
- Helped pharmacy staff prepare medications and fill orders.
- Prepared medication labels with item name and quantity.
- Restocked shelves and prepared expired drugs for return.
- Managed and received inventory by checking deliveries, counting stock, monitoring medication expiration dates and placing orders.
- Assisted pharmacist in daily operations tasks and administrative tasks.
Pharmacy Technician
Medplex Pharmacy
Lake Mary, FL
05.2013 - 03.2020
- Created new customer profiles and updated information in pharmacy computer systems.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Established and updated patient profiles, including lists of medications and insurance details.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
- Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
- Merchandised related products to drive pharmacy department sales.
- Communicated with member physicians to prevent harmful drug reactions, therapy duplication's and allergic reactions.
- Verified prescriptions by contacting physicians' offices and receiving approval.
- Ordered medicines on a daily basis to meet anticipated demand from patients and reduce back orders.
- Calculated dosage, filled prescriptions and prepared prescription labels.
- Resolved third-party rejection claims.
- Verified insurance benefits to refill medications and upheld fantastic customer service standards.
- Maintained clean and organized pharmacy shelving and work areas.
- Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
- Restocked shelves and prepared expired drugs for return.
- Filled various types of compounded medications.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Mentored new employees on procedures and policies to maximize team performance.
- Developed strong customer relationships to encourage repeat business.
- Consulted with customers to resolve service and billing issues.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Pharmacy Technician
Lincoln Technical Institute - Fern Park
Casselberry, FL11.2010
Skills
- Problem solving
- Detail-oriented
- Point of sale systems proficiency
- Pharmacy operations
- Typing
- Time management
- Insurance billing
- Problem-solving skills
- Workflow Optimization
- Resolving customer issues
- FDA compliance
- Stocking shelves
- Multitasking
- Data entry
- Office equipment proficiency
- High-energy attitude
- Inbound and Outbound Calling
- Microsoft Office
- Shipping and receiving understanding
- Senior leadership support
Certification
- Certified Pharmacy Technician (CPhT)
- Certified by the Pharmacy Technician Certification Board (PTCB)
Timeline
Accreditation Specialist
CEU Institute
04.2023 - Current
Specialty Pharmacy Technician
AdventHealth
10.2021 - Current
Pharmacy Technician
Praxis Specialty Pharmacy
07.2020 - 10.2021
Pharmacy Technician
Medplex Pharmacy
05.2013 - 03.2020
Pharmacy Technician
Lincoln Technical Institute - Fern Park