Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Racquel Everett

Teleperformance
ORLANDO
1
Language
7
years of professional experience

Dynamic customer service professional with a proven track record in conflict resolution and relationship building. Committed to enhancing customer satisfaction and team performance through effective communication and problem-solving skills.

Work History

Customer Service Representative

2 Years 5 Months
Teleperformance | 03.2024 - Current
  • Resolved customer inquiries through phone and chat channels, enhancing satisfaction and retention.
  • Provided accurate product information, guiding customers in making informed decisions.
  • Answer inbound calls to assist customers with accounts, invoices, and technical assistance.
  • Collaborated with team members to streamline communication processes, improving response times.
  • Documented customer interactions in CRM systems, maintaining comprehensive records for future reference.

Accounting Clerk

2 Years 5 Months
Teleperformance | 03.2024 - Current
  • Coordinated month-end closing activities, ensuring timely financial reporting.
  • Developed streamlined procedures for invoice processing, enhancing efficiency.
  • Maintained accounting database by entering data into computer system.
  • Processed high-volume transactions with accuracy and attention to detail.

Front Desk Supervisor

2 Years 8 Months
Postcard Inn | 07.2021 - 03.2024
  • Supervised daily front desk operations to ensure exceptional guest experiences.
  • Trained and mentored front desk staff on customer service best practices.
  • Implemented efficient check-in/check-out processes to enhance operational flow.
  • Coordinated with housekeeping and maintenance teams to address guest needs promptly.
  • Resolved guest complaints effectively, ensuring satisfaction and loyalty retention.
  • Managed inventory of front desk supplies, maintaining adequate stock levels consistently.

Customer Service Supervisor

4 Years 2 Months
Home Depot | 01.2020 - 03.2024
  • Resolved complex customer issues, ensuring satisfaction and loyalty.
  • Supervised customer service team, enhancing team performance and communication.
  • Implemented training programs to improve staff knowledge and service delivery.
  • Developed operational strategies to streamline processes and reduce wait times.
  • Collaborated with management to set sales goals and performance benchmarks.

Education

High School Diploma

Keys Gate Charter High School | Homestead, FL

Skills

Customer service
Transaction processing
Client management
Problem resolution
Customer satisfaction metrics
Customer engagement
Conflict resolution
Active listening
Critical thinking
Microsoft Excel
Relationship building
Client relations

Languages

Haitian Creole
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance
03.2024 - CurrentRead More

Accounting Clerk

Teleperformance
03.2024 - CurrentRead More

Front Desk Supervisor

Postcard Inn
07.2021 - 03.2024Read More

Customer Service Supervisor

Home Depot
01.2020 - 03.2024Read More

Keys Gate Charter High School

High School Diploma
Read More
Racquel Everett