Dynamic customer service professional with a proven track record in conflict resolution and relationship building. Committed to enhancing customer satisfaction and team performance through effective communication and problem-solving skills.
Work History
Customer Service Representative
2 Years 5 Months
Teleperformance | 03.2024 - Current
Resolved customer inquiries through phone and chat channels, enhancing satisfaction and retention.
Provided accurate product information, guiding customers in making informed decisions.
Answer inbound calls to assist customers with accounts, invoices, and technical assistance.
Collaborated with team members to streamline communication processes, improving response times.
Documented customer interactions in CRM systems, maintaining comprehensive records for future reference.