Racquel Hall
Houston,TX
Summary
Dynamic professional with a proven track record at Prestige Healthcare Resources Inc, excelling in intake assessments and customer service. Adept at data entry and follow-up skills, I consistently enhanced client satisfaction and ensured confidentiality while managing sensitive information. Committed to delivering exceptional support and fostering strong client relationships.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
American Medical ID
Houston, Texas
07.2025 - 10.2025
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Set up and updated customer accounts and closed out service tickets after job completion.
- Prepared shipping documentation and labels for outbound shipments.
- Created purchase orders for materials needed to fulfill customer orders.
- Determined shipping methods, routes or rates for materials to be shipped.
- Assisted in setting up printing jobs, including selecting paper, adjusting print settings and loading paper into printers.
- Selected and packed products accurately for timely shipment to customers.
- Demonstrated attention to detail in selecting correct item sizes, colors, and quantities.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Remote Intake Specialist
Prestige Healthcare Resources Inc
Bladensburg, Maryland
02.2022 - 07.2025
- Answered phone calls and provided new clients with required paperwork to initiate service.
- Enhanced customer satisfaction by conducting timely follow-ups.
- Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
- Ensured client confidentiality by adhering to strict privacy policies when handling sensitive information during the intake process.
- Collected, verified, recorded and processed client demographics, insurance payments, and referral information.
Business Development Representative
Expert Auto
06.2021 - 02.2022
- Increased client base by identifying potential customers from internet leads and incoming calls.
- Consistently met or exceeded monthly goals, contributing to the overall success of the team.
- Maintained knowledge of company Inventory to provide top-notch expertise to customers.
- Engaged with customers to build business relationships.
- Attended monthly sales meetings and quarterly sales trainings.
- Informed customers of promotions to increase sales productivity and volume.
Education
Highscool Diploma - General Studies
Frank W. Ballou Senior Highschool
Washington, DCSkills
- Intake assessment
- Follow-up skills
- Records management
- Appointment scheduling
- Patient scheduling
- Multi-line phone systems
- Confidentiality
- Customer service
- Active listening
- Problem-solving
- Workflow management
- Shipping documentation
- Data entry accuracy
Timeline
Customer Service Representative
American Medical ID
07.2025 - 10.2025
Remote Intake Specialist
Prestige Healthcare Resources Inc
02.2022 - 07.2025
Business Development Representative
Expert Auto
06.2021 - 02.2022
Highscool Diploma - General Studies
Frank W. Ballou Senior Highschool