RACQUEL LAMB
Jacksonville,FL
Summary
Mortgage servicing and financial operations professional with a background in loss mitigation, claims receivables, property preservation, and borrower support. Strong working knowledge of regulatory compliance, loan documentation, vendor coordination, and workflow management, with consistent attention to accuracy, confidentiality, and timely account resolution in fast-paced settings.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Substitute Teacher / Paraprofessional
Duval County Public Schools
Jacksonville, FL
03.2023 - Current
- Delivered classroom instruction, supervised students, and provided individualized academic support to enhance student learning.
- Maintained accurate records and communicated key information effectively with teachers and administrators to support student progress.
- Managed daily responsibilities with professionalism and ensured confidentiality in all interactions.
Loss Mitigation Asset Administrator
Flagstar Bank / Randstad Staffing
Jacksonville, FL
10.2021 - 07.2022
- Processed borrower documentation and imaging, ensuring timely correspondence for mortgage loss mitigation operations.
- Supported mortgage assistance programs, including implementation of state Hardest Hit initiatives to aid affected borrowers.
- Maintained compliance with investor, insurer, and regulatory requirements.
- Monitored workflows and collaborated with internal departments to streamline processes and enhance operational efficiency.
Property Preservation Specialist
Selene Finance
Jacksonville, FL
10.2020 - 06.2021
- Reviewed inspection reports to identify property damage, vacancy, code violations, and potential risks, enhancing overall property condition assessments.
- Coordinated vendors for timely property preservation, ensuring compliance with regulations and standards.
- Managed property inspection orders and monitored preservation activities, ensuring compliance and safeguarding defaulted mortgage properties.
Property Preservation Specialist
EverBank
Jacksonville, FL
08.2010 - 05.2014
- Managed property preservation activities for defaulted mortgage loans, reducing potential financial losses.
- Reviewed vendor bids and coordinated property repairs through FieldScape, ensuring timely and cost-effective resolutions.
- Monitored property damage notifications, insurance claims, and loss draft activities.
- Resolved municipal code violations, demolition orders, and condemnation notices.
- Ensured compliance with investor requirements and servicing procedures, safeguarding property interests and maintaining operational integrity.
Mortgage Operations, Claims Receivables & Loss Mitigation
JPMorgan Chase / Washington Mutual
Jacksonville, FL
02.2006 - 07.2010
- Facilitated mortgage default servicing, claims receivables, and property preservation operations to ensure compliance and efficiency.
- Coordinated with mortgage insurance carriers to resolve claims and secure outstanding payments.
- Managed delinquent mortgage accounts in accordance with investor and regulatory guidelines.
- Assisted with loan modifications, repayment plans, and pre-foreclosure sale options.
- Reviewed and processed mortgage documentation while maintaining quality standards.
- Managed vendor services, property inspections, and default servicing documentation to streamline operations and enhance service delivery.
Education
High School Diploma -
William M. Raines High School
Jacksonville, FLSkills
- Loss mitigation
- Mortgage servicing
- Regulatory compliance
- Loan documentation
- Mortgage claims
- Asset management
- Banking & Financial Operations
- Vendor management
- Workflow coordination
- Mortgage Servicing Systems FieldScape Microsoft Office Document Management Imaging Systems Data Entry & Reporting Client Relations
- Customer account resolution
- Student Engagement
- Individualized Support
Personal Information
Title: MORTGAGE SERVICING | LOSS MITIGATION | BANKING OPERATIONS
Certification
Florida Paraprofessional Certification | March 2026
Timeline
Substitute Teacher / Paraprofessional
Duval County Public Schools
03.2023 - Current
Loss Mitigation Asset Administrator
Flagstar Bank / Randstad Staffing
10.2021 - 07.2022
Property Preservation Specialist
Selene Finance
10.2020 - 06.2021
Property Preservation Specialist
EverBank
08.2010 - 05.2014
Mortgage Operations, Claims Receivables & Loss Mitigation
JPMorgan Chase / Washington Mutual
02.2006 - 07.2010
High School Diploma -
William M. Raines High School