Racquel Mancini
Little Falls
Summary
Highly-motivated Account Service Manager with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Account Service Manager
Propel Health
09.2023 - Current
- Supported Account VP and Account Directors by managing account business, ensuring efficient and effective project operations.
- Reviewed and processed operational requests from clients, following up with requestors on outstanding or required information to maintain project momentum.
- Prepare and distribute meeting minutes, documenting key discussion points, action items, and follow-ups for clients to ensure clear communication and accountability.
- Developed and managed client-specific reports to provide insights and facilitate informed decision-making.
Senior Program Manager
Propel Health
02.2023 - 09.2023
- Acted as the primary contact for pharmaceutical sales representatives, managing peer-to-peer programs and coordinating travel for speakers.
- Collaborated with internal departments, including management, speaker bureau, program buddies, and close out, to streamline program execution.
- Ensure program is compliant (per person budget is adhered to, speaker training is current, proper program materials are sent out.
- Received and managed program requests from pharmaceutical sales representatives (client).
Public Safety Telecommunicator Trainee
Passaic County Sheriff Department
Wayne
01.2021 - 06.2022
- Managed emergency and non-emergency calls, ensuring timely response to public needs.
- Documented emergency situations and calls, utilizing emergency medical, fire, and other terminology to provide clear communication.
- Operate and monitor two-way radio channels.
- Provided units with critical information and instructions, ensuring effective follow-ups and updates on call statuses.
- Alerted Prosecutor's office to necessary communications
Education
Bachelor of Science - Justice Studies
Berkeley College
Woodland Park, NJ05-2014
Skills
- Account management and customer relations
- Microsoft Office Suite
- Google Workspace applications
- Emergency medical dispatch knowledge
- Communication skills
Certification
- N.E.C.I. 9-1-1 Dispatcher Certification, 98
- Emergency Medical Dispatcher (EMD) Certification, 96
- CPR-BLS-AED Certification
Previous Experience
- Municipal Court, Fairfield, NJ, Pompton Lakes, NJ, 2015
- Passaic County Probation Department, Paterson, NJ, 2014
Volunteer Experience
- Pompton Lakes First Aid Squad
- Local food kitchens
Timeline
Account Service Manager
Propel Health
09.2023 - Current
Senior Program Manager
Propel Health
02.2023 - 09.2023
Public Safety Telecommunicator Trainee
Passaic County Sheriff Department
01.2021 - 06.2022
Bachelor of Science - Justice Studies
Berkeley College