Racquel McBraun
Las Vegas
Summary
Results-driven professional with a proven track record in enhancing customer satisfaction through effective conflict resolution and support. Expertise in customer relations and communication fosters strong client connections and loyalty. Demonstrated ability to manage concerns efficiently, ensuring a positive experience for all customers.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Beverage Manager
Caesars Entertainment
Las Vegas
04.2024 - Current
- Mentored staff to enhance performance across multiple teams.
- Achieved significant sales growth while maintaining efficient operations.
- Coordinated shift communications and conducted pre-shift meetings.
- Managed liquor supply orders in compliance with budget guidelines.
- Ensured bar operations adhered to SNHD regulations and union standards.
- Handled email correspondence to support daily operational needs.
- Collaborated effectively with Union staff and utilized UKG for scheduling.
Gaming Floor Supervisor/Tournament Director
Resorts World Las Vegas
Las Vegas
02.2022 - 04.2024
- Monitored gaming floor to ensure adherence to rules, federal laws, and cordial interactions.
- Explained games to customers, clarified rules, and outlined betting procedures.
- Resolved conflicts promptly to maintain a positive environment.
- Assessed performance of game table employees and trained new staff effectively.
- Maintained equipment in assigned section, ensuring proper working order.
- Supervised dealers while providing coaching and support for skill enhancement.
- Ensured compliance with casino policies and procedures to uphold integrity.
- Set clear goals for team, communicated expectations, and delivered constructive feedback.
Gaming Supervisor/Dealer Coordinator
Venetian Resort Hotel and Casino
Las Vegas
06.2010 - 01.2022
- Ensured compliance with gaming policies and procedures for players and staff members.
- Protected company assets through vigilant monitoring and enforcement of regulations.
- Coordinated dealer activities to maintain operational efficiency and service standards.
- Gained experience with WPT, NAPT, MSPT, PokerStars, LIPS Event, and Deep Stack Event.
- Collaborated closely with hall of fame inductee Kathy Raymond during initial tenure.
Education
Accounting -
University of Las Vegas
Las Vegas, NV08.2004
Skills
- Customer service
- Communication skills
- Time management
- Computer literacy
- Leadership
- Documentation review
- Guest services
- Microsoft Excel
Certification
Forbes Certified
Timeline
Beverage Manager
Caesars Entertainment
04.2024 - Current
Gaming Floor Supervisor/Tournament Director
Resorts World Las Vegas
02.2022 - 04.2024
Gaming Supervisor/Dealer Coordinator
Venetian Resort Hotel and Casino
06.2010 - 01.2022
Accounting -
University of Las Vegas
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