Racquel Powell
Lauderdale Lakes,FL
Summary
Accomplished and result oriented professional with over 7 years combine experience in customer service and data processing. Proving ability to interface well with supervisor, peers and subordinates. Positive, professional attitude; committed to service excellence. Open-minded person recognized for creative thinking and effective problem solving. I take pride in doing a good job and achieving results / able to set and achieve goals.
Healthcare professional prepared to bring compassion and efficiency to caregiving roles. Extensive background in providing personal care and emotional support, ensuring client comfort and safety. Known for strong collaboration with healthcare teams and adaptability to meet client needs. Skilled in managing diverse care plans and building trust with clients and their families.
Insurance claims professional prepared to excel in managing claims with precision and care. Known for strong ability to navigate complex situations and resolve issues swiftly, ensuring policyholder satisfaction and adherence to company guidelines. Highly collaborative team player focused on achieving results and adapting to changing priorities, with skillset that includes excellent communication and problem-solving abilities.
Overview
15
15
years of professional experience
Work History
Caregiver
Green Mountain Total Care
Burlington, VT
04.2023 - 12.2025
- Provided compassionate care and support to individuals with diverse needs.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Developed individualized care plans in collaboration with healthcare professionals and family members.
- Monitored client health status, reporting changes to medical staff promptly for timely interventions.
- Provided personalized care and assistance to clients with daily living activities.
- Developed and implemented individualized care plans based on client needs and preferences.
- Monitored patient health, documenting changes and communicating with healthcare professionals.
- Advocated for client needs, facilitating communication between families and healthcare providers.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
- Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
- Demonstrated adaptability when faced with unexpected situations or emergencies by implementing appropriate interventions quickly and efficiently.
Processor
Protect All
Austin, TX
02.2018 - 04.2023
- Executed documentation processing and verification to uphold company standards and regulatory compliance.
- Collaborated with cross-functional teams to streamline operational workflows.
- Supported team members in their tasks, contributing to overall team success.
- Evaluated documentation to determine claim validity and eligibility for benefits.
- Communicated with clients to gather necessary information for claim resolution.
- Resolved discrepancies in documentation through effective problem-solving techniques.
- Reviewed and processed claims for accuracy and compliance with company policies.
Home Health Aid / Companion
Harold E Simon
Boynton Beach, FL
08.2014 - 02.2017
- Assist patient with every day task.
- Make and take patient to appointments
- Run and maintain a functional house.
Customer Service and Technical Support
Teleperformance
Boca Raton, FL
09.2013 - 07.2014
- Assist customer on product knowledge and function.
- Check status of account and activation of account for Microsoft Xbox.
- Educate the customer on product and latest updates on features and availability for Motorola products.
Data Processing
Career U S A Staffing Agency/ Cintas
Boca Raton, FL
04.2011 - 10.2011
- Assist in storage of documents on the computer
- Review and insure the clearness of documents.
- Review authentic of documents via paper system.
Education
Certification of Home Health - Certified Nursing Assistance
Career Training of Florida
Fort Lauderdale, FLORIDA, USA01.2012
Skills
- Results-oriented
- Quick learner
- Microsoft Office
- File/records maintenance
- Troubleshooting proficiency
- Exceptional telephone etiquette
- Patient and diligent
- Reliable transportation
- Safety-conscious
- Client engagement
- Compassionate
- Event planning and coordination
- Strong decision maker
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
- Dependable and responsible
- Multitasking and organization
- Strong ethics
Timeline
Caregiver
Green Mountain Total Care
04.2023 - 12.2025
Processor
Protect All
02.2018 - 04.2023
Home Health Aid / Companion
Harold E Simon
08.2014 - 02.2017
Customer Service and Technical Support
Teleperformance
09.2013 - 07.2014
Data Processing
Career U S A Staffing Agency/ Cintas
04.2011 - 10.2011
Certification of Home Health - Certified Nursing Assistance
Career Training of Florida