Summary
Overview
Work History
Education
Skills
Timeline
Generic

Racquel Prudent

Pembroke Pines

Summary

Dynamic professional with a strong work ethic and exceptional communication skills, honed at Mount Sinai Medical Centre. Proven track record in customer service, enhancing first call resolution rates through effective problem-solving. Adept at managing high-pressure situations while fostering cross-cultural sensitivity and guest relations, ensuring outstanding experiences for all clients.

Professional with strong background in customer service and communication, well-prepared to excel in this role. Known for effectively handling customer inquiries, resolving issues, and adapting to dynamic environments. Skilled in team collaboration, problem-solving, and maintaining high standards of service. Dependable, adaptable, and focused on achieving results while meeting organizational goals.

Overview

16
16
years of professional experience

Work History

Contact Center Representative

Mount Sinai Medical Centre
04.2023 - Current
  • Provided exceptional customer service by resolving inquiries and concerns effectively.
  • Utilized electronic health record systems to manage patient information accurately.
  • Assisted patients with appointment scheduling, ensuring optimal use of resources.
  • Collaborated with healthcare teams to relay crucial patient information efficiently.
  • Maintained high standards of confidentiality while handling sensitive medical data.
  • Streamlined communication processes between departments to improve operational efficiency.
  • Participated in regular team meetings, sharing insights on common issues faced by customers for collective problem-solving efforts.
  • Increased first call resolution rates by utilizing comprehensive product knowledge and problem-solving skills.
  • Managed high call volume while remaining focused on delivering excellent customer experiences.
  • Demonstrated empathy towards customer concerns, fostering trust and rapport during interactions.
  • Reduced handle time by quickly identifying customer needs and providing accurate information.
  • Contributed to continuous improvement initiatives, implementing feedback from supervisors and peers to enhance personal performance.

Front Desk Agent

First Services Residential
Key Biscayne, FL
02.2020 - 04.2023
  • Greeted and assisted guests, ensuring exceptional customer service and satisfaction.
  • Managed check-in and check-out processes efficiently to minimize wait times.
  • Handled guest inquiries and resolved issues promptly, enhancing overall experience.
  • Maintained accurate records of reservations and room availability using property management software.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
  • Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.

Security Supervisor

Admiral Secuurity Services
01.2010 - 02.2020
  • Supervised security personnel to ensure adherence to safety protocols and operational standards.
  • Conducted regular inspections of premises to identify potential security risks and hazards.
  • Coordinated emergency response efforts during incidents, ensuring swift resolution and communication.
  • Developed training programs for new security staff, enhancing team performance and compliance knowledge.
  • Monitored surveillance systems, analyzing footage for suspicious activity or breaches in security.
  • Implemented updated security procedures, improving overall effectiveness and response times across sites.
  • Led weekly staff meetings to review performance metrics, address challenges, and strategize improvements.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.

Education

Associate of Science - Hospital Administration

University of Phoenix
Tempe, AZ
05.2026

General Studies

Hialeah Miami Lakes High School
Hialeah, FL
06.1996

Skills

  • Cross-cultural sensitivity
  • Customer service expertise
  • Exceptional communication
  • Calendar management
  • Strong interpersonal skills
  • Strong work ethic
  • Script adherence
  • Call handling
  • Verbal and written communication
  • Appointment scheduling
  • Quality assurance

Timeline

Contact Center Representative

Mount Sinai Medical Centre
04.2023 - Current

Front Desk Agent

First Services Residential
02.2020 - 04.2023

Security Supervisor

Admiral Secuurity Services
01.2010 - 02.2020

Associate of Science - Hospital Administration

University of Phoenix

General Studies

Hialeah Miami Lakes High School

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