Racquita Dukes
Newport News,VA
Summary
Dynamic Office Manager with proven expertise at Family Care of Williamsburg, enhancing operational efficiency through effective scheduling and inventory control. Skilled in customer service and staff training, I successfully streamlined patient registration processes, improving clinic workflow and reducing wait times. Committed to fostering a collaborative environment and delivering exceptional administrative support.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Manager
Family Care of Williamsburg
04.2022 - Current
- Coordinated daily office activities to maintain efficient workflow.
- Directed appointment systems and scheduling, streamlining time management for clients and team members.
- Developed and maintained organized filing systems, enhancing document retrieval efficiency for the office.
- Assisted in onboarding new employees, facilitating training sessions to integrate staff into operations seamlessly.
- Implemented inventory tracking procedures, improving supply management and reducing waste in office resources.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Answered multi-line phone system, directing calls to appropriate departments and personnel.
- Scheduled patient appointments efficiently, optimizing clinic workflow and reducing wait times.
- Managed patient registration process, ensuring accurate data entry and documentation compliance.
- Collaborated with medical staff to address patient inquiries and provide exceptional customer service.
- Processed insurance claims and verified coverage details, enhancing billing accuracy and efficiency.
- Assisted in training new receptionists on office protocols and software systems for seamless integration.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Implemented improvements in front desk procedures, increasing overall operational efficiency of the clinic.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Medical Assistance
Tidewater Orthopedics
12.2020 - 04.2022
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Conducted laboratory tests to analyze samples and report results accurately.
- Collaborated with healthcare professionals to provide timely diagnostic information.
- Trained new staff in laboratory protocols and best practices for sample handling.
- Assisted in preparing and maintaining orthopedic equipment for patient procedures.
- Supported the application of casts and splints under supervision, ensuring patient comfort and safety.
- Maintained inventory of orthopedic supplies, facilitating timely availability for procedures.
- Educated patients on post-operative care to enhance recovery outcomes.
- Collaborated with healthcare team to streamline workflow and improve patient service delivery.
- Trained new staff on best practices for orthopedic support tasks, fostering a collaborative environment.
- Prevented complications by closely monitoring patients'' conditions after surgery or injury, reporting any changes or concerns to supervising physician immediately.
Crew
Ross Stores
10.2019 - 01.2021
- Implemented new sterilization protocols, enhancing infection control measures within the department.
- Coordinated with physicians to ensure accurate fitting of orthopedic devices based on individual assessments.
- Optimized patient care by maintaining detailed records of treatments, procedures, and progress notes for each individual case.
- Strengthened teamwork and collaboration among clinic staff by actively participating in meetings, sharing knowledge, and providing constructive feedback.
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of work area, adhering to safety standards.
- Assisted in training new crew members on operational procedures and best practices.
- Processed transactions accurately using point-of-sale systems, enhancing customer experience.
- Monitored inventory levels, reporting shortages to management for timely replenishment.
- Resolved customer complaints effectively, ensuring satisfaction and loyalty retention.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
Nursing Care Partner
Sentara Leigh
06.2017 - 07.2019
- Provided direct patient care and support to enhance comfort and recovery.
- Assisted nursing staff in implementing care plans and monitoring patient progress.
- Educated patients on health management and post-discharge instructions.
- Collaborated with multidisciplinary teams to optimize patient outcomes.
- Documented patient vital signs and reported changes to nursing staff promptly.
- Trained new nursing care partners on protocols and best practices.
- Advocated for patients' needs, ensuring dignity and respect in care delivery.
- Assessed patients' temperature, pulse, and blood pressure and recorded in electronic medical records.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Responded to patient requests with appropriate clinical and personal assistance.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Identified and reported unsafe situations to maintain adherence to safety protocols.
Education
No Degree - Nursing Care Partner
Sentara College
Va Beach , VaPer Medical
Ferrum College
Ferrum, VAMedical Assistance -
Centura
Newport News, VA12.2020
High School Diploma -
Granny High
Norfolk, Va06.2010
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Clear oral/written communication
- Billing
- Scheduling and calendar management
- Administrative support
- Bookkeeping
- Document management
- Clerical support
- Credit and collections
- Relationship building
- Mail handling
- Scheduling
- Inventory control
- Staff management
- Employee supervision
- Operations management
- Conflict management
- Staff hiring
- Supply management
- Employee training
- Documentation and control
Certification
EKG
Phlebotomy cert exp 2026
CPR
Timeline
Office Manager
Family Care of Williamsburg
04.2022 - Current
Medical Assistance
Tidewater Orthopedics
12.2020 - 04.2022
Crew
Ross Stores
10.2019 - 01.2021
Nursing Care Partner
Sentara Leigh
06.2017 - 07.2019
No Degree - Nursing Care Partner
Sentara College
Per Medical
Ferrum College
Medical Assistance -
Centura
High School Diploma -
Granny High