Radana Lawton
Fort Worth,TX
Summary
Dynamic General Manager with expertise in team building and operations management. Proven track record of enhancing customer relations and driving performance improvements across diverse teams.
Extensive experience in training and development, customer relations, and operational efficiency. Successfully implemented strategies that increased sales while fostering a positive work environment and enhancing employee satisfaction.
Overview
14
14
years of professional experience
Work History
General Manager
The Original Chop Shop
Fort Worth, TX
02.2026 - Current
- Oversaw daily operations to ensure efficient service and adherence to quality standards.
- Trained and developed team members on operational procedures and customer service excellence.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Established performance metrics to track employee productivity and enhance team accountability.
- Coordinated staff schedules to align with peak business hours and improve service delivery.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
5 Guys Burgers And Fries
Euless, TX
01.2024 - 02.2026
- Collaborated with suppliers to negotiate favorable terms and maintain product quality consistency.
- Analyzed customer feedback to refine menu offerings and enhance guest satisfaction initiatives.
- Developed training materials focused on operational best practices for new hires and ongoing staff development.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Enhanced customer satisfaction with introduction of customer feedback system, leading to service improvements and repeat business.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
General Manager
Jimmy John's Gourmet Sandwiches
Euless, TX
03.2022 - 01.2024
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
General Manager of Operations
Potbelly's Sandwich Shop
Southlake, TX
04.2012 - 03.2022
- Streamlined daily operations to enhance efficiency and service quality.
- Led team training initiatives, improving staff performance and customer satisfaction.
- Developed and implemented standard operating procedures for food safety and cleanliness.
- Analyzed sales data to optimize menu offerings and inventory management.
- Fostered a positive work environment through effective communication and team-building activities.
- Managed scheduling to maximize labor efficiency while meeting operational demands.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
High School Diploma -
Jack E SIngley Academy
Irving, TXSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Verbal and written communication
- Deadline oriented
Timeline
General Manager
The Original Chop Shop
02.2026 - Current
General Manager
5 Guys Burgers And Fries
01.2024 - 02.2026
General Manager
Jimmy John's Gourmet Sandwiches
03.2022 - 01.2024
General Manager of Operations
Potbelly's Sandwich Shop
04.2012 - 03.2022
High School Diploma -
Jack E SIngley Academy