Radar Demontini
Montréal
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
4
4
years of professional experience
Work History
Bilingual Associate, Customer Care
Hyundai Capital Canada
06.2021 - Current
- Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Support the senior and Manager, Customer Care with various assigned tasks such following up with clients and dealers.
- Built client relationships by responding to inquiries, identifying and assessing clients' and dealers needs, resolving problems, and following up with existing clients.
- Assisting Funding Department with reviewing, booking and funding a high volume of contract(retail and lease) for automobile dealerships cross Canada
- Collaborated with Collection department; contacting existing lease clients in order to update their insurance policy.
Implementation Officer
CIBC
10.2020 - 09.2021
- Evaluated current business documents to support business bank accounts opening.
- Reviewing business clients Credit bureau file and income statement for loan application.
- Gathered, documented, and modeled data to assess business trends.
- Recommended payment products for different types of business accounts.
- Managed time efficiently in order to complete all tasks within deadlines.
Server Assistant
Four Seasons Hotel Toronto
03.2019 - 03.2020
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Greeted customers warmly to provide exceptional customer service.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Education
Associate of Applied Science - Natural Sciences
Lycee Drapeau Rouge
Brazzaville, CongoBusiness Administration And Management
HEC Montreal
Montreal. QC05.2023
Skills
- Customer Engagement
- Customer Care
- Active Listening Skills
- Problem Resolution
- Customer Experience
- Customer Service and Assistance
Languages
French
Native or Bilingual
Timeline
Bilingual Associate, Customer Care
Hyundai Capital Canada
06.2021 - Current
Implementation Officer
CIBC
10.2020 - 09.2021
Server Assistant
Four Seasons Hotel Toronto
03.2019 - 03.2020
Associate of Applied Science - Natural Sciences
Lycee Drapeau Rouge
Business Administration And Management
HEC Montreal
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