SHANTAVIA COLE
Madison,United States
Summary
Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
Work History
PACKAGE HANDLER
FedEx
11.2022 - Current
- Used hand-held scanners and physical logs to accurately track item movements.
- Stored and secured packages in designated areas to prevent damage and theft.
- Assembled pallets and crates for secure transportation of materials.
- Followed safety regulations to maintain safe work environment.
- Prepared pallets of boxes for easy transportation between customer and storage locations.
Daycare Teacher
MRS. PAT'S CHILDCARE AND DEVELOPEMENT CENT
06.2022 - 11.2022
- Utilized technology to develop instructional materials and activities for children.
- Intervened in disruptive behavior, using positive reinforcement strategies to redirect and calm children.
- Supported students in developing self-esteem and self-confidence.
- Utilized creative teaching strategies to engage students in classroom.
- Established positive relationships with students and families.
- Planned and executed activities to stimulate physical, social and intellectual growth.
Teacher's Assistant
RIVERTON ELEMENTARY
02.2022 - 05.2022
- Assisted lead teachers with lesson plan creation and materials development .
- Provided instructional support to students unable to attend regular classes.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Documented student progress
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
Customer Service Representative Agent
GC Services
08.2011 - 02.2012
- High call volume environment/ 60 calls per day
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.3
- Established relationships with customers to encourage payment of delinquent accounts.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Responded to customer inquiries and provided detailed account information.
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Education
Associate of Arts - ELEMNTARY EDUCATION
South Florida State College
Avon Park, FL05.2011
High School Diploma -
Lakeland Senior High School
Lakeland, FL06.2008
Skills
- High call volume
- Microsoft PowerPoint
- Credit Card Payment Processing
- Customer Relations
- Active Listening
- Order Fulfillment
- Account Management
- Conflict Mediation
- Conflict Resolution
- Order Processing
- Multi-Line Phone Talent
- Shipping and Receiving Understanding
- Reading Comprehension
Timeline
PACKAGE HANDLER
FedEx
11.2022 - Current
Daycare Teacher
MRS. PAT'S CHILDCARE AND DEVELOPEMENT CENT
06.2022 - 11.2022
Teacher's Assistant
RIVERTON ELEMENTARY
02.2022 - 05.2022
Customer Service Representative Agent
GC Services
08.2011 - 02.2012
Associate of Arts - ELEMNTARY EDUCATION
South Florida State College
High School Diploma -
Lakeland Senior High School
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