RADESH RAMNANDAN
Success Manager/Business Development
Ozone Park,NY
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Dealer Success Manager
Upstart
San Mateo, California
08.2023 - 04.2024
- Enhanced dealership performance by implementing effective sales strategies and fostering strong relationships with clients.
- Served as the primary point of contact for dealer partners, promptly addressing any questions or concerns that arose throughout the business relationship.
- Developed custom sales presentations tailored to individual dealership needs, showcasing product benefits and unique selling points.
- Assisted dealers in optimizing their inventory mix through market analysis, data-driven recommendations, and tailored action plans.
- Monitored competitive landscape closely to stay ahead of emerging trends or threats that could impact our client''s businesses while sharing key findings with internal stakeholders.
- Streamlined communication between dealerships and corporate office to ensure timely resolution of issues and concerns.
- Conducted regular business reviews with dealer partners to assess progress toward goals, identify opportunities for growth, and strategize long-term success plans.
- Cultivated mutually beneficial relationships with third-party providers to expand dealership offerings and drive additional revenue streams.
- Championed process improvements within the organization based on feedback received from dealers, resulting in better service and support to our partners.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Dealer Success Manager
Roadster-CDK
12.2021 - Current
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Managed accounts to retain existing relationships and grow share of business.
- Demonstrated products to show potential customers benefits and advantages.
- Maintained up-to-date knowledge of competitor products and pricing in market served.
- Encouraged cross-selling of additional products and services through relationship-building and acquired understanding of customer business needs.
- Built relationships with customers and community to establish long-term business growth.
- Current Book of Business exceeds 35 Million Dollars.
Managing Partner
JYD Auto Sales & Leasing
02.2020 - 04.2021
- Established and implemented business procedures and process improvements.
- Directed strategic initiative that improved team productivity.
- Re-energize company's core values.
- Acquired and maintained new business relations.
- Took business from 35 units and $1,200 per unit average to 89 units and $3,700 per unit average.
Sales Manager
Honda City
08.2019 - 02.2020
- Developed and implemented comprehensive salesperson training program.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Produced contracts, reports, letters, and proposals for clients.
- Held weekly meetings with Team Members to identify techniques to overcome sales obstacles.
- Supervised sales team of 8-10 people, stepping in to support employees and deliver smooth sales processes for clients.
Sales Manager
Hyundai Of LIC
07.2019 - 07.2019
- Trained team members in sales process, customer service and personal development
- Addressed internal and customer-related issues
- Coordinated and enhanced Customer's experience
- Improved profitability by executing daily, weekly, and monthly floor plan changes
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
Senior Sales Representative
Paragon Honda
04.2013 - 06.2019
- Built positive and productive customer connections to drive consistent sales
- Cold-call leads
- Maintain Database
- Resolved customer concerns and complaints promptly to maintain satisfaction
- Assisted in training New-Hires
- Generated new business through Networking
Education
Bachelor Of Business Administration - Automotive Management
Liberty University
Lynchburg, VA01.2020
Bachelor of Science - Business Administration And Management
York College of The City University of New York
Jamaica, NYSkills
- Relationship Building
- Staff Training and Development
- Product and Service Promotion
- Profitability Assessments
- Customer Service
- Decision Making
- Sales Projections
- Cold Calling
- GoldMine CRM
- Closing Techniques
- Lead Identification and Generation
- Business Needs Assessment
- Direct Sales
- Client Base Retention
Timeline
Dealer Success Manager
Upstart
08.2023 - 04.2024
Dealer Success Manager
Roadster-CDK
12.2021 - Current
Managing Partner
JYD Auto Sales & Leasing
02.2020 - 04.2021
Sales Manager
Honda City
08.2019 - 02.2020
Sales Manager
Hyundai Of LIC
07.2019 - 07.2019
Senior Sales Representative
Paragon Honda
04.2013 - 06.2019
Bachelor Of Business Administration - Automotive Management
Liberty University
Bachelor of Science - Business Administration And Management
York College of The City University of New York
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