Radha Jivangikar

• Lead Enterprise Sales CRM Assimilation for Change Healthcare-Optum Integration impacting 1400 users, drive ~$4B+ additional revenue and ~50M in savings
• Lead 60+ engineering team members, roll out SAFe Agile methodology, Rally and AHA tools to measure assimilation and run-the-business roadmaps.
• Manage strategic partnerships across 12+ cross functional teams and IMO (integration mgmt office) to measure against metrics throughout integration program.
• Strong working knowledge of supporting technologies and key vendors in key areas such as agile development, test automation, CI/CD, IT security and cloud

Strategic:

• Drive engineering strategy for Change Healthcare's CRM rationalization initiative
• Mergers and Acquisitions – Drive Transition Services Agreements
• Lead 50+ engineers and QA to successfully implement and maintain Contracting and Sales CRMs (Salesforce) generating $3B+ in annual revenue
• SFDC Service Cloud Re-architecture to meet regulatory and compliance for PHI & PII Data Privacy, GDPR Compliance Laws
• Deliver high quality, secure and reliable software systems with a recurring annual budget of $15M.

• Implement Enterprise Ethics and Compliance Portal and Ethics Hotline for ~45K Change Healthcare's employees and contractors
• Implement and support Enterprise Data Privacy platform to enable incident management automating privacy risk assessment and data breach investigations and decisions
• Implement and maintain Forensic, Litigation Regulatory, Enterprise NDA repository and Contracting systems for Change Healthcare Legal & Compliance department

• Implement and support of omni channel Salesforce Service Cloudto support 800 support agents across 4 continents (US, UK, Asia, Aus/NZ)
• Drove technology upgrades to comply with PHI & PII Data Privacy, GDPR Compliance Laws
• Technology leader for Enterprise Imaging's SFDC Service Cloud, implement product goals and develop strategic roadmap.
• Implement CI&CD, SAFe Agile release methodology, controlled builds to comply with CAPA regulations

• Digital Transformation of legacy applications SAGE ($4M in revenues) and Vantive to SAP CRM, Infrastructure transformation of Oracle Financials system to Cloud resulting in $1M annual savings.
• Drove implementation of Enterprise Contract Management, Knowledge Management and Content Management systems supporting 40K+ users.
• Managed 12+ systems, with 30+ onshore and offshore resources, responsible for ongoing vendor and SW agreements driving annual IT budget of over $7M annually.
• Application and technology stack - JAVA, .NET, Oracle, SQL Server, SAP interfaces, SaaS, Cloud, XML, WebLogic, JBOSS.