RADHA MADHUSUDAN
Farmington Hills,MI
Summary
Accomplished Senior Manager with a proven track record at HDFC BANK LTD, enhancing team productivity and client satisfaction through strategic planning and exceptional customer service. Skilled in operations management and cross-functional team coordination, significantly improved financial reporting accuracy and fostered a positive work environment, driving organizational success.
Overview
12
12
years of professional experience
Work History
Senior Manager
HDFC BANK LTD
CHENNAI, TAMILNADU, INDIA
12.2003 - 10.2012
- Provided strong leadership to enhance team productivity and morale.
- Established strong relationships with clients, ensuring client satisfaction with long association and repeat business.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Developed strong working relationships with staff, fostering positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Manager
INDUSIND BANK LTD
VAPI, GUJARAT, INDIA
06.2000 - 11.2003
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained aclean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Education
Bachelor of Science - COMPUTER SCIENCE
HOLY CROSS COLLEGE
TRICHY, TAMILNADU, INDIA05.1999
Skills
- Strategic Planning
- Operations Management
- Cross-functional Team Coordination
- Computer Skills
- Customer Service
- Administration and Reporting
- Managing Operations and Efficiency
Timeline
Senior Manager
HDFC BANK LTD
12.2003 - 10.2012
Assistant Manager
INDUSIND BANK LTD
06.2000 - 11.2003
Bachelor of Science - COMPUTER SCIENCE
HOLY CROSS COLLEGE