Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Radha Venkataramani

Radha Venkataramani

Rochester Hills,MI

Summary

Professional in customer support with strong track record in managing client interactions and resolving issues effectively. Known for fostering team collaboration and driving results, adapting seamlessly to changing demands. Expertise includes conflict resolution, communication, and leadership, with focus on enhancing customer satisfaction and operational efficiency. Recognized for reliability and results-oriented approach.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Personal Lines Account Manager

NavSav Holdings LLC
07.2025 - Current
  • Managed client relationships, ensuring comprehensive understanding of personal lines insurance products.
  • Developed tailored insurance solutions to meet individual client needs and preferences.
  • Coordinated policy renewals, minimizing lapses and enhancing customer retention rates.
  • Analyzed coverage gaps, providing recommendations for policy enhancements to clients.
  • Working knowledge and experience in Applied EPIC Application.

Auto and Home Insurance Customer Support Manager

Sohi Insurance Agency
11.2017 - 06.2025
  • Analyze clients' insurance needs and recommend optimal coverage plans to mitigate risks
  • Work collaboratively with Underwriters to get the appropriate coverages with optimal premium for customers.
  • Working experience in Applied EPIC application.
  • Customer support for all their queries related to policy coverages, payments and renewals.
  • Maintain in-depth knowledge of insurance products, policies, and state regulations
  • Provide prompt and courteous service to address client inquiries and claims
  • Conduct periodic policy reviews to ensure adequate coverage as clients' needs evolve
  • Collaborate with underwriters to secure approvals for non-standard risk cases
  • Managed a team of customer support representatives, providing ongoing training and development opportunities.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Established a positive work environment for the support team, fostering open communication channels and boosting employee morale.

Education

Bachelor of Mathematics -

Madras University
01.2004

Skills

  • Property & Casualty Insurance
  • Risk Analysis & Mitigation
  • Client Relationship Management
  • Policy Administration
  • Regulatory Compliance
  • Microsoft Office
  • Client relationship building
  • Empathy and patience
  • Training and mentoring
  • Team building
  • Escalation handling

Certification

Licensed Property & Casualty Insurance Agent

Languages

English
Full Professional

Timeline

Personal Lines Account Manager

NavSav Holdings LLC
07.2025 - Current

Auto and Home Insurance Customer Support Manager

Sohi Insurance Agency
11.2017 - 06.2025

Bachelor of Mathematics -

Madras University

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