Summary
Overview
Work History
Education
Skills
Timeline
Generic

Irna Indah Octiani

Orlando,FL

Summary

Proven Jewelry Sales Representative at PT. Central Mega Kencana, adept in product knowledge expertise and offering exceptional customer service. Achieved sales goals through strong negotiation skills and trend analysis. Reliable and goal-oriented, consistently enhancing customer satisfaction and streamlining inventory management. Excelled in cross-selling, driving sales, and maintaining up-to-date industry knowledge. Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

4
4
years of professional experience

Work History

Jewelry Sales Representative

PT. Central Mega Kencana
Jakarta, DKI Jakarta
06.2021 - 02.2024
  • Handled returns and exchanges according to company policies.
  • Suggested additional items that would coordinate well with purchase selections.
  • Answered customer inquiries regarding product features, pricing, and availability.
  • Created displays for new merchandise, ensuring attractive presentation of items.
  • Provided detailed product information to customers and answered questions regarding jewelry pieces.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Greeted customers in store and online, providing excellent customer service.
  • Resolved customer complaints promptly by responding effectively via phone or email communication.
  • Computed purchases and received and processed cash or credit payment.

General Affair

Marveille Organics
Jakarta, DKI Jakarta
06.2020 - 06.2021
  • Performed cashier duties including processing payments, issuing receipts, and balancing daily transactions.
  • Conducted regular inventory checks and restocked shelves when necessary.
  • Managed customer complaints regarding product quality or service issues professionally.

Education

Bachelor of Science - Tourism And Hospitality

Institute of Economical Tourism & Hospitality
Jakarta
06-2020

Skills

  • Product knowledge expertise
  • Strong negotiation skills
  • Sales target achievement
  • Sales goals achievement
  • Payment processing
  • Friendly and helpful
  • Reliable and responsible
  • Sales and promotions
  • Trend analysis
  • Goal-oriented mindset
  • Cross-selling proficiency

Timeline

Jewelry Sales Representative

PT. Central Mega Kencana
06.2021 - 02.2024

General Affair

Marveille Organics
06.2020 - 06.2021

Bachelor of Science - Tourism And Hospitality

Institute of Economical Tourism & Hospitality
Irna Indah Octiani