Rae-Anne Sutschek

Systems & Operational Excellence

• Oversaw management of Follow Up Boss (CRM), Slack, Fello, BrokerMint, Shilo (AI coaching), and Zillow Premier Agent to streamline workflows.
• Provided oversight for the listing transaction process, managing the coordinator’s execution while optimizing SOPs for greater clarity and performance.
• Manage incoming leads with a structured intake process, supported by automations in FUB to maximize follow-up speed and conversion.

Onboarding & Agent Development and Support

• Serve as the go-to resource for new agents, guiding them through onboarding, training, and system adoption.
• Provide hands-on coaching in areas like negotiation strategies and CMA creation, helping agents feel supported from day one.
• Passionate about helping agents not only adopt systems but also understand why they matter, creating buy-in and long-term consistency.

Data & Performance Analytics

• Maintain detailed KPI tracking through Fello reporting, monitoring listings won vs. lost and creating real-time dashboards in Google Sheets.
• Designed and implemented reporting frameworks that provide agents with personalized insights, fostering accountability and continuous improvement.

Additive Skills – Enhancing Team & Client Experience
In addition to systems and operational expertise, I bring a set of additive skills that elevate both the agent and client experience while strengthening vendor partnerships:

• Project Management – Skilled at keeping initiatives on track from concept to completion, ensuring priorities are met and teams remain aligned.
• Vendor Partnerships – Experienced in maintaining clear communication with vendors and collaborators, ensuring smooth integrations and fostering strong working relationships that support team success.
• Coordinated events to foster culture and enhance client loyalty. Supported team gatherings and annual client appreciation events. Assisted in rebrand launches and organized curated art gallery walk-throughs.
• Managed weekly payroll and commission payouts, ensuring accuracy and timeliness in financial transactions.

• Kept projects on track by managing deadlines, adjusting workflows, and resolving issues quickly
• Supervised remodel teams during fixture teardown, product relocation, fixture rebuilding, and restocking
• Oversaw multiple concurrent projects, effectively prioritizing tasks and delegating responsibilities
• Ensured quality standards and safety protocols were maintained throughout each phase of the project

• Supervised and scheduled front-end team members, ensuring coverage and performance standards
• Oversaw daily cash handling, including balancing drawers and ensuring compliance with company policies
• Delivered prompt and professional customer service, handling escalations and ensuring customer satisfaction
• Processed and paid store invoices accurately and on time