Rae Emery
Salt Lake City,UT
Summary
Hi, I'm Rae - an energetic customer service professional with 5+ years of experience. I can confidently say I'm a hard worker, adaptable, and really enjoy the comradery of working on a team. I'm excited for the opportunity to positively impact your customer experience and team culture. I look forward to chatting with you.
Overview
8
8
years of professional experience
Work History
Crew Member
Trader Joes
Cottonwood Heights, UT
09.2022 - Current
- Assisted with the unloading of incoming shipments and ensured accuracy of product quantities.
- Took part in ordering and stocking 5-10 pallets of new inventory per day.
- Provided a consistent customer experience that was both informative and fun.
Server
Gracies
Salt Lake City
03.2022 - 08.2022
- Established in-depth knowledge of 200+ menu items and specific beer pairings to provide a tailored dining experience
- Consistently oversaw section sizes from 10-35 tables while maintaining a tip average of 20%.
Server
Lucky 13 Bar & Grill
Salt Lake City
06.2020 - 03.2022
- Often led closing processes including; cleaning front and back of house, restocking and documenting inventory needs
- Assisted in training 12-15 new hires through job shadowing on menu knowledge, layout & company best practices.
Customer Service Agent
Thumbtack
Draper
10.2018 - 04.2020
- Held a customer satisfaction score of 95% while resolving customer inquiries and complaints over phone, email and chat
- Guided personalized support and presented upsell opportunities to customers based on membership history and account trends.
Customer Service Agent
Young Living
Lehi
09.2016 - 10.2018
- Skillfully prepared sushi rolls in a fast-paced environment while maintaining positive and engaging interactions with guests throughout an 8-10 hour shift
- Proactively monitored and completed side work between orders such as cleaning, additional food prep, and customer check out.
Education
High School Diploma -
Lone Peak High School
Cedar Hills, Utah01.2016
CNA Certification -
Mountainland Applied Technology College
Lehi, Utah01.2015
Skills
- Adaptability
- Attention to Detail
- Collaboration
- Conflict Resolution
- Customer Service
- Point of Sale
- Sales & Goal Attainment
- Time Management
- Verbal & Written Communication
Timeline
Crew Member
Trader Joes
09.2022 - Current
Server
Gracies
03.2022 - 08.2022
Server
Lucky 13 Bar & Grill
06.2020 - 03.2022
Customer Service Agent
Thumbtack
10.2018 - 04.2020
Customer Service Agent
Young Living
09.2016 - 10.2018
High School Diploma -
Lone Peak High School
CNA Certification -
Mountainland Applied Technology College