Summary
Overview
Work History
Education
Skills
References
Additional Information
Timeline
Generic

RAE FLAHERTY

Jeannette,PA

Summary

Highly motivated and reliable professional with a strong track record of punctuality and excellent management skills. Demonstrated ability to thrive in detail-oriented environments, ensuring accuracy and precision in all tasks. Exceptional collaboration and interpersonal skills, fostering effective teamwork and building strong relationships with colleagues. Adept at organizing and prioritizing workloads to meet deadlines and exceed expectations.

Overview

25
25
years of professional experience

Work History

Solutions Manager

Petco
09.2022 - Current
  • Collaborated with the General Manager for daily, weekly, monthly, and quarterly business goals within the store
  • Maintained smooth running of all store departments and sales associates, validated progress, and provided training and customer service.
  • Enhanced client satisfaction by providing tailored solutions to meet their specific needs.
  • Regularly reviewed project outcomes against initial objectives to ensure alignment with client expectations and deliver consistent results.
  • Established effective communication channels between team members, fostering a collaborative work environment.
  • Helped customers choose solutions suited to specific business needs by offering insight into available product or service options.
  • Implemented continuous improvement initiatives to enhance overall team efficiency and effectiveness.
  • Analyzed data trends to inform decision-making processes, guiding the development of informed strategies.
  • Mentored junior staff members, fostering a positive learning environment that encouraged professional growth.
  • Maintained strong relationships with key clients through regular communication and exceptional service delivery.

CURATIVE SPECIALIST

Boston National Title
01.2021 - 09.2022
  • Examined deeds, deeds of trust, liens, judgments, and easements
  • Performed title searches, ordered reports, and obtained clearance documents.
  • It reduced company risk exposure through accurate identification and resolution of potential title defects.
  • We conducted thorough due diligence on properties with unresolved liens to prevent costly claims against the company.
  • We minimized errors in title reports by meticulously proofreading documents before submission to clients' or county recorders' offices.
  • Negotiated settlements with lien holders, ensuring timely clearance of encumbrances on property titles.
  • Collaborated with escrow officers, underwriters, and attorneys to ensure accurate title reports for clients.
  • Assisted coworkers in resolving challenging title defects, fostering a collaborative work environment.
  • Analyzed title documents to identify potential issues and resolve any discrepancies.
  • Researched ownership interests and liens on real estate properties.
  • Examined and verified 40-80 titles weekly.

RESIDENTIAL CLEANER

Self-Employment
01.2001 - 01.2021
  • Oversaw 50 properties as a professional cleaning management
  • Reviewed employee performance and devised an improvement plan to achieve goals.
  • Maintained a high standard of quality control by consistently meeting clients'' expectations for cleanliness and professionalism.
  • Improved client satisfaction by providing thorough cleaning services tailored to individual preferences and needs.
  • Enhanced residential cleanliness through meticulous attention to detail and adherence to sanitary standards.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Provided specialized deep-cleaning services upon request to restore heavily soiled areas or prepare homes for special events or guests.
  • Upheld a professional image while working in clients'' homes, maintaining trustworthiness and discretion at all times.
  • Developed strong relationships with clients through consistent reliability, punctuality, and excellent service delivery.
  • Increased customer retention rates with exceptional communication skills, addressing concerns promptly, and resolving issues effectively.
  • Managed inventory of cleaning supplies to avoid shortages or waste, resulting in cost savings for clients.

ASSISTANT MANAGER

Doctor Pets
05.1999 - 10.2001
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Education

High School Diploma -

Elizabeth Forward High School
Elizabeth, PA
01.1996

Skills

  • Research and analysis
  • Report preparation
  • Interpersonal skills
  • Excellent researching abilities
  • Staff development
  • Team building
  • Project management
  • Friendly, positive attitude
  • Schedule management
  • Cross-functional Team Coordination

References

  • Steven D. Musgrave, Office Manager, Sewickley Cemetery, 412.853.4688, steven.d.musgrave@gmail.com
  • Maria Werner, Realtor, RE/MAX South, Inc., 412.583.0909, mariawerner@yahoo.com
  • Deborah Gill, IT Management Consultant, IBM, 412.613.2434, deborah.gill@yahoo.com

Additional Information

Prior to 2001, I worked at various food service jobs including Outback Steakhouse, Texas Roadhouse, Olive Garden and Cinnabon. While quite some time ago It was part of my initial work experience and development, and was an industry I enjoyed and thrived in.

Timeline

Solutions Manager

Petco
09.2022 - Current

CURATIVE SPECIALIST

Boston National Title
01.2021 - 09.2022

RESIDENTIAL CLEANER

Self-Employment
01.2001 - 01.2021

ASSISTANT MANAGER

Doctor Pets
05.1999 - 10.2001

High School Diploma -

Elizabeth Forward High School

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RAE FLAHERTY