Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rae Reyes

Rae Reyes

Bishop

Summary

To work for a company that values hard work,integrity and individuals who are always striving to be the best in their position. Teamwork and strong leadership are key components for success,and I believe in leading by example and following with intent. I demonstrate excellent situational awareness,strong attention to detail,and the ability to remain calm under pressure. I am also willing to work as many overtime hours as possible,the needs of business are very important to me and that's why I'm a valuable employee.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Deputy Chief

Browning Security
11.2024 - Current
  • Conducted security assessments of buildings and storage facilities to report deficiencies and suggest corrective actions.
  • Recorded, analyzed and gathered intelligence to achieve community safety.
  • Oversaw day-to-day operations, ensuring compliance with industry regulations and company policies.
  • Evaluated staff performance, providing constructive feedback for continuous improvement and professional growth.
  • Mentored junior employees in their respective roles while instilling core values such as integrity, accountability, and professionalism.
  • Managed budgets and resources for optimal allocation, ensuring financial stability and growth.
  • Increased employee retention by fostering a positive work environment through team-building activities and open communication channels.
  • Provided strong leadership to enhance team productivity and morale.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Reviewed and analyzed reports, records and directives to obtain data required for planning department activities.
  • Consolidated vendors and renegotiated contracts to optimize costs.
  • Evaluated hiring, firing, and promotions requests.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Defined clear targets and objectives and communicated to other team members.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Improved customer satisfaction rates by addressing concerns promptly and implementing effective solutions tailored to unique challenges faced by each client relationship manager.

Armed Gate Guard

Guard One
08.2024 - 01.2025
  • Maintained a safe environment through effective communication with fellow gate guards and supervisors.
  • Enhanced security by diligently monitoring access points and verifying visitor credentials.
  • Kept check-in area clean and neat at all times.
  • Contributed to improved efficiency by accurately logging entry and exit details for vehicles, personnel, and deliveries.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Upheld a high standard of professionalism through consistent punctuality, attention to detail, and dedication to maintaining site security.
  • Provided exceptional customer service to visitors, addressing concerns, and directing them to appropriate locations within the premises.
  • Assisted in the reduction of security breaches by conducting thorough vehicle inspections and reporting suspicious activities.
  • Promoted a positive image of the organization while interacting professionally with employees, visitors, vendors, and contractors.
  • Stayed up-to-date on facility-specific rules, regulations, and procedures to ensure consistent adherence across all shifts.

Prisoner Transport Agent

United States Fugitive Service
06.2023 - 08.2024
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Moving prisoners between detention Facilities,jails,and Hospital's
  • Keeping logs and records of transport activities
  • Ensuring offenders are escorted safely to and from different facilities
  • Ensuring the security of the inmates
  • Planning and executing all aspects of a trip,including the routing,timing,and security precautions
  • Maintaining professional courtesy when interacting with federal,state,and local police agencies
  • Observing offenders for unusual behavior that could be a threat to the safety of others
  • Ensuring offenders comply with departmental rules and regulations

Education

High School Diploma -

Memorial High School
Victoria, TX
06-2009

Skills

  • Conflict resolution
  • Good judgment
  • Organizational development
  • Human resources management
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Strategic planning
  • Teamwork and collaboration
  • Self motivation
  • Multitasking
  • Reliability
  • Excellent communication
  • Decision-making

Certification

LTC License

Level II security license

Level III security license

Adult Mental Health First Aid Certification

Timeline

Deputy Chief

Browning Security
11.2024 - Current

Armed Gate Guard

Guard One
08.2024 - 01.2025

Prisoner Transport Agent

United States Fugitive Service
06.2023 - 08.2024

High School Diploma -

Memorial High School

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Rae Reyes