Rae Strelow
Boynton Beach,FL
Summary
Dynamic and results-oriented Customer Service Representative with a proven track record at American Airlines. Excelled in managing high-stress situations and resolving customer complaints, significantly enhancing customer loyalty. Skilled in active listening and data entry, adept at finding satisfactory resolutions that align with company goals. Demonstrated critical thinking in efficiently handling escalated situations, fostering repeat business.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
American Airlines
11.2003 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated situations efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Diploma - General Education
El Modena High School
Orange, CA06.1979
Skills
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
American Airlines
11.2003 - Current
Diploma - General Education
El Modena High School
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