Rae Ward
Las Vegas,NV
Summary
Results-driven hospitality expert known for strong leadership and attention to detail. Experience in continuous operations management, enhancing guest interactions, and fostering a culture of service excellence in a luxury environment.
Overview
10
10
years of professional experience
Work History
Assistant Manager, Crockfords Luxury Services
Resorts World Las Vegas
Las Vegas, NV
11.2025 - Current
- Lead continuous front office operations across a 24/7 luxury union-operated environment.
- Oversee VIP arrivals, accommodations, in-room dining execution, and butler-supported service for palaces and villas.
- Offer hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Relief Supervisor, Crockfords Luxury Service
Resorts World Las Vegas
Las Vegas, NV
09.2025 - 11.2025
- Trained 45+ team members on service protocols, enhancing overall guest satisfaction.
- Resolved guest complaints promptly, fostering positive relationships and repeat business.
Luxury Services Ambassador, Crockfords
Resorts World Las Vegas
Las Vegas, NV
05.2025 - 09.2025
- Engaged with guests to enhance overall experience and satisfaction.
- Provided accurate information about resort amenities and services to visitors in a 3,500-room luxury property.
- Assisted in coordinating events and activities to promote guest participation.
Chief Executive Assistant
Squared Away
Remote
04.2025 - 09.2025
- Managed complex calendars, scheduling meetings and coordinating travel arrangements for executives.
- Coordinated events and functions with attention to detail, ensuring successful execution.
- Managed travel arrangements, including flights, accommodations, and itineraries for smooth business trips.
Fleur De Lis Butler Coordinator
Fontainebleau, AAA 4 Diamonds
Las Vegas, NV
11.2023 - 04.2025
- Delivered exceptional guest services, ensuring personalized experiences aligned with luxury standards.
- Anticipated guest needs and preferences to enhance overall satisfaction and comfort.
- Coordinated special requests and events, ensuring flawless execution and attention to detail.
VIP Rooms Coordinator, Crockfords Luxury Service
Resorts World Las Vegas
Las Vegas, NV
12.2022 - 11.2023
- Coordinated room assignments for 332 rooms and suites daily and ensured optimal guest satisfaction through effective communication with front desk staff.
- Developed and implemented procedures for handling guest inquiries, improving response times and service quality.
Customer Service Agent
Alaska Airlines
Las Vegas, NV
06.2016 - 03.2020
- Assisted passengers with ticketing, baggage handling, and boarding procedures to enhance the overall travel experience.
- Resolved client issues promptly, maintaining high levels of satisfaction and loyalty.
- Designed customized travel itineraries based on client preferences and budgets.
Skills
- Team leadership
- Guest Service
- Attention to detail
- Tourism knowledge
- Travel industry expertise
- Cultural awareness
Timeline
Assistant Manager, Crockfords Luxury Services
Resorts World Las Vegas
11.2025 - Current
Relief Supervisor, Crockfords Luxury Service
Resorts World Las Vegas
09.2025 - 11.2025
Luxury Services Ambassador, Crockfords
Resorts World Las Vegas
05.2025 - 09.2025
Chief Executive Assistant
Squared Away
04.2025 - 09.2025
Fleur De Lis Butler Coordinator
Fontainebleau, AAA 4 Diamonds
11.2023 - 04.2025
VIP Rooms Coordinator, Crockfords Luxury Service
Resorts World Las Vegas
12.2022 - 11.2023
Customer Service Agent
Alaska Airlines
06.2016 - 03.2020