Kevin Marshall
New Rochelle,NY
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Luxury Assistant Manager
Sunglass Hut
01.2026 - Current
- Track the stores key performance indicators, and make adjustments to coaching strategies to elicit a specific goal
- Set and divide daily goals to attain among associates
- Created associates' schedules to maintain proper store coverage and adherence to protocols
- Provided various forms of excellent customer service including answering phone calls, showcasing merchandise and solving customer problems
- Restocked merchandise and rearranged showcase glasses to improve customer engagement
- Processed cash and card transactions in POS systems
- Logged incoming and outgoing inventory into our system
- Completed monthly training sessions to enhance product knowledge. to further knowledge of our products
- Communicated with third party companies to ensure the store is operating properly and presentable for the public
Fitness Instructor
KAFFA
11.2025 - Current
- Ensured effective communication with staff to support children's care
- Prepared facilities for safe exercise activities to ensure children exercise in a safe space
- Led students through warm-ups, enhancing readiness for structured exercises
- Prepared students for showcase from class teachings
- Oversaw students' participation in various activities during physical and non physical activities
- Prepared students for the showcase from class teachings
Ambassador/ Manager
QCNY Guest Experience
Manhattan, NY
06.2022 - 08.2025
- Promoted to manager in 2023
- Restocked/cleaned various stations in order to maintain a presentable appearance for guest
- Led tours to highlight amenities and enhance guest satisfaction
- Read body language of the guest to know who may potentially need assistance
- Received promotion to manager role in 2023
- Review payroll of team, monitored the amount of overtime allocated
- Ensure core values of the company are upheld and coached/ took note when policies are breached
- Managed a team of 16 individuals to achieve operational goals
- Directed guest around premises to limit clutter and maximize guest experience
- Supervised and delegated tasks to Guest Experience team for efficient daily operations
- Led tours around the area to show all amenities that we had to offer
- Upheld core values by coaching team and addressing policy breaches
- Maintained stock/restock of essential items needed to function
Physical Therapy Aide
Comfort Care Physical Therapy
Bronx, NY
09.2021 - 03.2022
- Assisted patients in preparation for evaluation by Physical Therapist
- Administered electrotherapy and massage therapy to support patient recovery
- Monitored and assisted with patient exercises
- Conducted patient intake procedures upon facility arrival
Delivery Driver
Amazon
Bronx, NY
10.2021 - 01.2022
- Loaded totes with packages onto delivery van for efficient loading
- Maneuvered through various parts of Queens to ensure timely delivery
- Organized packages by route to enhance delivery efficiency
- Communicated with customers while delivering to ensure the best experience
Salesman
Wheel Fun Rentals
Queens, NY
05.2018 - 09.2018
- Rented boats and bikes, enhancing customer experience and satisfaction
- Calculated cash and card transactions, ensuring accurate financial records
- Conducted daily reports on products and revenue, providing insights for inventory management
- Conducted daily reports on products and revenue
Education
Bachelor - Exercise Science
Mercy College
Dobbs Ferry, NYSkills
- Retail management
- Inventory management
- Customer interaction
- Team Leadership
- Employee training
- Problem solving
- Time management
- Computer: Proficient in Microsoft Word, Excel, and PowerPoint
- Interpersonal communication
Timeline
Luxury Assistant Manager
Sunglass Hut
01.2026 - Current
Fitness Instructor
KAFFA
11.2025 - Current
Ambassador/ Manager
QCNY Guest Experience
06.2022 - 08.2025
Delivery Driver
Amazon
10.2021 - 01.2022
Physical Therapy Aide
Comfort Care Physical Therapy
09.2021 - 03.2022
Salesman
Wheel Fun Rentals
05.2018 - 09.2018
Bachelor - Exercise Science
Mercy College