Raechel Barrow
Graham,NC
Summary
Professional with extensive experience as a BDC Service Representative at Sport Durst Automotive, excelling in customer service and appointment scheduling. with extensive experience as a BDC Service Representative at Sport Durst Automotive, excelling in customer service and appointment scheduling. Proven ability to enhance team collaboration and optimize workflows, ensuring high levels of customer satisfaction. Strong multitasking skills and a goal-oriented mindset drive successful outcomes in fast-paced environments.
Overview
9
9
years of professional experience
Work History
BDC Service Representative
Sport Durst Automotive
Durham, NC
09.2023 - 06.2026
- Responded to customer inquiries regarding service appointments and vehicle maintenance.
- Scheduled service appointments using dealership management software to optimize workflow.
- Assisted customers with understanding service options and pricing structures effectively.
- Provided follow-up communications to ensure customer satisfaction post-service visit.
- Collaborated with service technicians to relay customer needs and improve service delivery.
Director of Residency
Durham Ridge Assistant Living
Durham, NC
04.2022 - 10.2022
- Developed operational strategies to improve resident satisfaction and the quality of care provided.
- Implemented process improvements that increased efficiency in daily operations and service delivery.
- Collaborated with healthcare professionals to develop comprehensive care plans for residents.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Staff Assistant Level Seven
Duke University Hospital
Durham, NC
10.2017 - 04.2022
- Coordinated schedules for multiple departments, optimizing workflow and resource allocation.
- Managed correspondence and communications, ensuring timely responses and information dissemination.
- Developed training materials for new staff, enhancing onboarding experience and knowledge retention.
- Streamlined administrative processes, improving efficiency in daily operations across teams.
- Maintained accurate record-keeping systems to ensure easy access to vital information for staff members.
- Served as a liaison between departments, facilitating effective collaboration on projects and initiatives.
Education
High School Diploma -
Southern High School
Durham, NCSkills
Strong multitasking
Goal-oriented mindset
Call center experience
Appointment scheduling
Customer service
Teamwork and collaboration
Phone etiquette
Timeline
BDC Service Representative
Sport Durst Automotive
09.2023 - 06.2026
Director of Residency
Durham Ridge Assistant Living
04.2022 - 10.2022
Staff Assistant Level Seven
Duke University Hospital
10.2017 - 04.2022
High School Diploma -
Southern High School