Raechel Gumbs
Loxahatchee
Summary
Detail-oriented animal care professional with a strong background in animal handling, health monitoring, and customer service. Committed to fostering positive relationships with clients and ensuring the well-being of pets.
Overview
18
18
years of professional experience
Work History
Kennel Technician
Big Dog Ranch Rescue
Loxahatchee Groves, FL
08.2025 - Current
- Provided daily care and supervision for dogs, ensuring safety and well-being.
- Assisted in maintaining cleanliness of kennel facilities and equipment.
- Administered medications as directed by veterinary staff to support animal health.
- Monitored dog behavior, reporting any concerns to management for timely intervention.
- Support adoption events by preparing animals and engaging with potential adopters.
- Maintained accurate records of animal intake, health status, and behavioral observations.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
- Collaborated with veterinary staff to provide medical treatments and monitor post-surgery recovery for animals in our care.
- Improved animal health by administering medications and vaccinations as directed by veterinarians.
- Contributed to a high standard of animal care by promptly addressing maintenance issues and reporting facility concerns to appropriate management personnel.
- Managed inventory of supplies and equipment, maintaining adequate stock levels to meet the needs of the kennel operation.
- Assisted in successful adoption processes by providing accurate information about each animal''s temperament and needs.
Pet Resort Owner
Arfington Pet Resort
Tamarac
05.2020 - 03.2025
- Developed and implemented operational protocols to enhance pet care services.
- Managed daily business operations, ensuring high-quality customer service and satisfaction.
- Coordinated scheduling and logistics for grooming, boarding, and daycare services.
- Streamlined inventory management processes to reduce costs and optimize supplies.
- Cultivated partnerships with local veterinarians to provide comprehensive care for pets.
- Analyzed client feedback to refine services and improve overall guest experience.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Established effective marketing strategies to increase client engagement and retention.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Kennel Technician
Little Red Doghouse
Clarks Summit, PA
10.2017 - 01.2020
- Collaborated with team members to implement enrichment activities for dogs' mental stimulation.
- Participated in training sessions to enhance knowledge of animal care best practices.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Kept animals clean and free of contaminants to promote optimal health.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among Kennel population.
Telemarketer
IMS
Wilkes-Barre/Scranton, PA
01.2008 - 09.2017
- Conducted outbound calls to generate leads and promote services.
- Developed customer relationships through effective communication and active listening.
- Managed call scripts to ensure compliance with company standards and guidelines.
- Collaborated with marketing team to align messaging with promotional campaigns.
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
- Completed daily and weekly sales reporting using assigned tools.
- Delivered scripted sales pitch to potential customers, adjusting pitch to meet needs of specific individuals and businesses.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Utilized effective time management strategies to prioritize tasks for optimal productivity.
- Provided exceptional customer service by actively listening to clients'' concerns and providing appropriate solutions.
- Improved overall call quality by adhering to company guidelines and best practices consistently.
- Exceeded personal sales goals regularly, contributing significantly to the success of the team as a whole.
Education
Associate of Science - Accounting
Lackawanna College
Scranton, PA05-2012
Skills
- Sanitation protocols
- Patience and resilience
- Animal handling expertise
- Care monitoring
- Behavior observation
- Safety monitoring
- Animal nutrition proficiency
- Record keeping
- Canine behavior
- Kennel maintenance
- Safety control
- Behavioral control
- Animal monitoring
- Exercise management
- Animal bathing
- Attention to detail
- Customer service
- Multitasking Abilities
- Honest and dependable
- Dependable and responsible
- Excellent communication
- Medication administration
- Human and animal safety
- Feeding and watering
- Relationship building
- Decision-making
- Critical thinking
- Customer communication
- Weight charting
- Equipment disinfection
- Problem-solving
- Problem identification
- Meal preparation
- Housekeeping duties
- Medication documentation
Timeline
Kennel Technician
Big Dog Ranch Rescue
08.2025 - Current
Pet Resort Owner
Arfington Pet Resort
05.2020 - 03.2025
Kennel Technician
Little Red Doghouse
10.2017 - 01.2020
Telemarketer
IMS
01.2008 - 09.2017
Associate of Science - Accounting
Lackawanna College