Raechel Midgley
Troupsburg,NY
Summary
Dynamic and detail-oriented professional with a proven track record at Enlightened Inc., excelling in accurate data entry and customer service excellence. Adept at enhancing customer satisfaction through effective communication and personalized solutions, while ensuring confidentiality and efficient payment processing. Flexible and adaptable, committed to delivering exceptional service and support.
Overview
10
10
years of professional experience
Work History
Clerk II
Enlightened Inc.
01.2023 - 11.2025
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Supported staff on special assignments and ad hoc projects.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided technical support as necessary.
- Payment Processing
Customer Service Representative
Pioneer Credit Recovery
08.2018 - 12.2022
- Resolved customer inquiries effectively, enhancing satisfaction and retention.
- Managed complex customer accounts, providing tailored solutions to meet individual needs and enhance relationships.
- Responded to customer requests for services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Participated in training programs to enhance product knowledge and customer service skills.
- Debt Collection
Customer Service Representative
Sitel
10.2015 - 04.2018
- Resolved customer inquiries effectively, enhancing satisfaction and retention.
- Collaborated with team members to streamline communication processes, improving response times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
Education
High School Diploma -
North Sevier High School
Salina, UTSkills
- Professional telephone communication
- Customer service excellence
- Transaction processing
- Accurate data entry
- Document review
- Flexible and adaptable
- Microsoft office
Accomplishments
- Customer Relations - Earned high marks for customer satisfaction, company-wide.
Timeline
Clerk II
Enlightened Inc.
01.2023 - 11.2025
Customer Service Representative
Pioneer Credit Recovery
08.2018 - 12.2022
Customer Service Representative
Sitel
10.2015 - 04.2018
High School Diploma -
North Sevier High School