Raedeyah J. Williams
Clayton,NC
Summary
Efficient and experienced management professional with a strong background in customer service and conflict resolution. Proficient in managing daily operations, visual merchandising, and inventory control. Skilled in upselling, training, and communication. Seeking a role in a community where I can utilize my skills to support the needs of the community.
Hardworking employee enthusiastic about learning multiple skills inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
02.2023 - 11.2025
- Delivered packages efficiently, ensuring timely arrival to customers.
- Navigated routes using advanced GPS technology for optimal delivery performance.
- Collaborated with team members to enhance workflow and improve delivery processes.
- Implemented strategies to reduce delivery errors, enhancing overall customer satisfaction.
Junior Assistant Manager
Rainbow Shops
04.2023 - 06.2025
- (Developed employee schedules that balanced workload requirements while minimizing overtime expenses
- Increased average transaction value through upselling/cross-selling techniques implemented during staff training sessions
- Resolved escalated customer complaints promptly while maintaining positive relationships with customers
- Developed and executed visual merchandising strategies to enhance product visibility and drive sales
- Oversee daily operations of a high-volume retail store (200+ Customers daily), ensuring efficient and smooth workflow
Counselor
Small Wonders Preschool & Child Care Center
02.2021 - 12.2023
- Developed individualized support plans for children, enhancing emotional and social development.
- Collaborated with parents to address developmental concerns, providing guidance and resources.
- Evaluated program effectiveness through ongoing assessments, refining curriculum accordingly.
Customer Service Representative
Apple Inc.
05.2019 - 12.2023
- Resolved customer inquiries through multiple channels, ensuring a seamless experience with Apple products.
- Provided technical support, troubleshooting hardware and software issues efficiently for diverse customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls (50+)efficiently, finding satisfactory resolutions for both customers and the company alike.
Retention Agent
Focus Services
07.2020 - 05.2021
- Managed conflicts by generating reports concerning interactions with customers, steps taken to arrive at solutions, and any reportable outcomes of interventions.
- Served as a central point of contact for customers, gathering information about complaints or issues and developing solutions.
- Communicated effectively with customers to improve understanding of policies and procedures.
- Handled inbound customer calls, providing excellent service and resolving issues in a timely manner
- Collaborated with team members to share best practices for improving call center performance metrics
- Assisted in the training of new call center agents, providing guidance on company policies, procedures, and product knowledge
- Utilized CRM software to accurately document customer interactions, ensuring accurate tracking of inquiries and resolutions
Education
High School Diploma -
Wallace-Rose Hill High School
Wallace, NC06.2015
Skills
- Store Management
- Time Management
- Resolve Conflict
- Supervising Experience
- Critical Thinking
- Active Listening
- Gather Information
- Customer Service
- Effective knowledge in Microsoft Word, Excel, Powerpoint and Publisher Also skilled in completing scholarly research
- Customer service
- Teamwork and collaboration
- Time management
- Order picking and processing
Timeline
Junior Assistant Manager
Rainbow Shops
04.2023 - 06.2025
Delivery Driver
Amazon
02.2023 - 11.2025
Counselor
Small Wonders Preschool & Child Care Center
02.2021 - 12.2023
Retention Agent
Focus Services
07.2020 - 05.2021
Customer Service Representative
Apple Inc.
05.2019 - 12.2023
High School Diploma -
Wallace-Rose Hill High School