Summary
Overview
Work History
Education
Skills
Certifications
Projects
Timeline
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Raeey Gebrehiwet

Annandale,VA

Summary

First-generation college graduate with a Bachelor’s in Information Technology, specializing in Cybersecurity. Certified in CYSA+, Security+, and Splunk Core, demonstrating expertise in incident response, threat detection, and network security. Proven ability to leverage Splunk for blocking brute-force attacks and configuring firewalls to enhance security posture. Committed to advancing innovative cybersecurity solutions through strong skills in cloud computing and team collaboration.

Overview

8
8
years of professional experience

Work History

Mobile Associate

T-MOBILE
ANNANDALE, VA
08.2023 - Current
  • Delivered consultative sales support to customers, guiding them through purchasing decisions and providing expert product knowledge on mobile devices and plan
  • Diagnose and troubleshoot mobile devices, including smartphones, tablets, and wearables
  • Help customers with connectivity issues, such as Wi-Fi, 5G, and LTE network troubleshooting
  • Help customers set up new devices, transfer data, and configure personal settings

Customer Service Desk Associate

HOME DEPOT
ANNANDALE, VA
08.2016 - 01.2023
  • Utilized Home Depot's point-of-sale and inventory management systems to process transactions and returns efficiently
  • Collaborated with team members to troubleshoot and resolve technical issues with store equipment (POS systems, scanners), minimizing downtime and improving operations
  • Assisted customers in navigating Home Depot's online systems for order tracking and product availability, blending technical support with customer service
  • Adapted quickly to new software updates and store system changes, providing peer support during transition

Education

B.Sc. - Information Technology

Marymount University (MU)
Arlington, VA
05-2022

Associates Degree - Information Technology

Northern Virginia Community College (NVCC)
01.2020

Skills

  • Skilled in Microsoft Office Suite Applications
  • Access Control Implementation
  • Firewall Management
  • Virtual Machines
  • Virtual Networks
  • Active Directory Support
  • File Permissions
  • Windows 10
  • Security Information and Event Management
  • Incident Response
  • Communication Skills
  • Troubleshooting

Certifications

  • CompTIA CYSA+, 06/01/24
  • CompTIA Security Analytics Professional, 06/01/24
  • Splunk Core Certified User, 02/01/24
  • CompTIA Security+, 02/01/23

Projects

  • Detection and Mitigation of Brute-Force Attack: Leveraged Splunk to analyze authentication logs, uncovering a series of unusual login attempts indicative of a brute-force attack. Conducted a detailed investigation to identify malicious IP addresses and implemented immediate countermeasures, including blocking the identified IPs and updating security policies. These actions successfully thwarted unauthorized access attempts and reinforced the organization's security posture.
  • Firewall Configuration and Threat Monitoring: Configured and monitored Microsoft Firewall to ensure optimal protection. Analyzed traffic patterns in firewall logs and detected irregular activity consistent with an intrusion attempt. Proactively initiated incident response measures, which effectively neutralized the threat and prevented a potential security breach, demonstrating a strong commitment to proactive threat detection and resolution.
  • Phishing Email Analysis: Addressed a phishing incident reported by an employee by utilizing PhishTool to thoroughly analyze the email. Identified malicious attachments and dissected the email's structure to trace its origin. Coordinated with relevant teams to neutralize the threat and ensure no data compromise occurred. This proactive response protected the organization from potential data loss and system vulnerabilities.

Timeline

Mobile Associate

T-MOBILE
08.2023 - Current

Customer Service Desk Associate

HOME DEPOT
08.2016 - 01.2023

B.Sc. - Information Technology

Marymount University (MU)

Associates Degree - Information Technology

Northern Virginia Community College (NVCC)
Raeey Gebrehiwet