Summary
Overview
Work History
Education
Skills
Timeline
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Raegan Walker

Grovetown,United States

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customers Service Advocate

United Health Group
09.2022 - 01.2023
  • Assisting Members in navigating Health care plans, evaluating medical and prescription claims
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Supported call center associates by taking on escalated calls, handling complex concerns and achieving customer satisfaction targets.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.

Culinary Specialist

United States Military-Navy
02.2019 - 09.2022
  • Preparation of meals and desserts for the ships crew of about 1500 people.
  • Maintained records and awareness of unique dietary restrictions or allergies of personnel, accommodating needs in meal preparation.
  • Developed close relationships with suppliers to source best ingredients.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.
  • Planned menus and ordered various food stock to provide balanced and nutritious meals.
  • Managed department budgets and generated financial reports for management review.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.

Team Member

Chick-fil-A
05.2017 - 07.2019
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
  • Strengthened relationships between departments with regular meetings focused on promoting understanding of individual roles and shared objectives.

Crew Member

McDonald's
07.2015 - 04.2017
  • Aided management in achieving staffing goals through active involvement in recruitment efforts, including interviews and orientation sessions for new hires.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
  • Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.

Education

Bachelors Degree in Psychology - Psychology

Southern New Hampshire University
01.2025

High School Diploma -

Grovetown High School
05.2018

Skills

  • Project management abilities
  • Remote Office Availability
  • Productivity Optimization
  • Database Maintenance
  • Prioritization
  • Customer Service
  • Schedule Management
  • Tech-Savvy
  • Office Administration

Timeline

Customers Service Advocate

United Health Group
09.2022 - 01.2023

Culinary Specialist

United States Military-Navy
02.2019 - 09.2022

Team Member

Chick-fil-A
05.2017 - 07.2019

Crew Member

McDonald's
07.2015 - 04.2017

Bachelors Degree in Psychology - Psychology

Southern New Hampshire University

High School Diploma -

Grovetown High School

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Raegan Walker