David Jones
Deltona,FL
Summary
Accomplished professional with a proven track record at Centene, enhancing customer satisfaction through expert account management and escalation resolution. Awarded the N.F Cimaglia National Educator of the Year 2018. Exceptional mentoring abilities and innovative project management. Demonstrates a commitment to excellence and a dynamic approach to leadership and team development. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
Work History
Customer Service Advocate I
Centene
10.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Maintained HIPAA standards set by state and federal laws.
Store Manager
CosmoProf Beauty Supply
05.2020 - 07.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Completed point of sale opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Lead Teacher
Hollywood Institute Of Beauty Careers
09.2014 - 11.2019
- Chose optimum curriculum for each class and devised creative daily lesson plans to meet requirements and needs of different learners.
- Increased student involvement in program offerings through strategic redesign of program processes and methods.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Guided student teachers and teaching aides in classroom management, leading by example and thoroughly answering questions.
- Maintained detailed records of attendance, test scores and assignment grades for each student to identify trends and rectify issues.
- Observed and recorded teacher methods to suggest improvements and increase student interest.
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Oversaw work of teaching team to optimize student education.
- Oversaw inventory for entire campus
- Earned the N.F Cimaglia National Educator of the year 2018
Education
Cosmetology - Cosmetology
Phillips Hairstyling Institute
Syracuse, NY2000
Skills
- Report Generation
- Report creation
- Account Management
- Report Preparation
- Call center experience
- Escalation management
- Appointment Setting
- Payment handling
- Project management abilities
- Order Fulfillment
- Mentoring abilities
Timeline
Customer Service Advocate I
Centene
10.2022 - Current
Store Manager
CosmoProf Beauty Supply
05.2020 - 07.2022
Lead Teacher
Hollywood Institute Of Beauty Careers
09.2014 - 11.2019
Cosmetology - Cosmetology
Phillips Hairstyling Institute
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