Raekia Brightman
Dallas
Summary
Experienced claims adjuster proficient in evaluating auto and property insurance claims through meticulous investigations and effective communication with policyholders. Demonstrated ability to efficiently manage multiple claims, ensuring adherence to policy terms and maintaining high customer satisfaction. Excited to utilize analytical skills and keen attention to detail to contribute within a dynamic team environment.
Overview
4
4
years of professional experience
Work History
Auto Claims Adjuster
State Farm
02.2024 - Current
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
- Prepared summaries of damage, payments, and policy coverage.
- Contributed to a positive work environment through active participation in team meetings and collaborating on cross-functional projects.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
PROPERTY DESK ADJUSTER
470 Claims
01.2023 - 01.2024
- Responsible for investing and negotiating property damage claims
- Verified and analyzed applicable coverage for the reported loss
- Investigated each case by gathering information, conducting interviews, taking statements, reviewing reports related to the loss
- Ensured, timely reserves and follow up diaries are set per company guidelines
- Analyze claims to determine extent of companies, liability, make approval or denial decisions and negotiate settlements with insurers and accordance with policy provisions
- Communicated with policyholders, public adjusters, and attorneys on a regular basis, responds to customer inquiries in correspondence
- Evaluated and negotiated settlement of claims
PROPERTY ADJUSTER
ALLSTATE INSURANCE
03.2021 - 12.2022
- Investigated property claims, evaluate damages, determine coverage, set accurate loss cost estimates
- Exercised effective problem resolution and decision-making skills while demonstrating sound judgment
- Determined coverage and amounts and review estimates
- Negotiated settlement of claims with varying complexity and perils including claims represented by Attorneys and Public Adjusters
- Approved estimates for the cost of repairs or replacement of damaged or destroyed property
Education
High School Diploma -
Bowie High School
Arlington, Tx06.2019
Skills
- Cross-selling
- Customer service
- Report generation
- Credit card payment processing
- Call center experience
- Customer relations
- Adaptive team player
- Product organization
- Problem-solving abilities
- Inbound and outbound calling
- Microsoft Office expertise
Phone
214, 837-2005
Timeline
Auto Claims Adjuster
State Farm
02.2024 - Current
PROPERTY DESK ADJUSTER
470 Claims
01.2023 - 01.2024
PROPERTY ADJUSTER
ALLSTATE INSURANCE
03.2021 - 12.2022
High School Diploma -
Bowie High School
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